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MarkBlanchard-8's avatar
MarkBlanchard-8
Community Member
6 years ago

Webcam recording not working in Storyline

HI - in Replay my webcam recording works fine, but when I try and record webcam in Story, none of them work.. I get  a "no signal" message I've rebooted, made sure the drivers are up to date.. but...
storyline 360
VinceScoma's avatar
VinceScoma
Community Member
6 years ago

Hey Mark,

Thank you for reaching out and sharing what you are experiencing! 

When accessing the Record Webcam feature in Storyline, it is attempting to locate your webcam. Since it is not locating your device, could I have you try the following to see if this helps:

  1. Click More device settings to reveal Device Settings.
  2. Click the Video Device drop-down menu to select your webcam from available devices. If more than one is listed, try another device.
  3. Click the Advanced link to set advanced device settings.

If that doesn't seem to help, you may want to look at conducting a repair of Storyline 360 detailed here.