Forum Discussion
WebM format
Hey Community,
Articulate heard us and is rolling back the automatic conversion to WebM.
We shipped a recent Storyline 360 update that introduced a behind-the-scenes change: we started making copies of MP4 videos in the WebM format. The goal was to make video playback inside the app more reliable. MP4 support has always been a bit of a tightrope for us because the format sits on top of a tangle of proprietary codecs and licensing constraints. That makes it tough to keep Storyline’s internal playback components modern and stable. WebM, on the other hand, is open, predictable, and much easier for us to support.
Once this change landed in real projects, though, the side effects became obvious: it's confusing and can lead to projects carrying both formats when you never asked for that.
So here’s what we’re doing: we’re rolling back the automatic conversion in an upcoming update. You can still import WebM videos if you want them, we just won’t force the format switch on your behalf.
If you ran into this and spoke up, thank you. That feedback helped us adjust fast and rethink our approach.
Jesse T., Director of Engineering - Articulate
I have seen the same. Every time I open any course, or reopen a course I recently closed, I get the message:
I can be working on the course for 2 hours, save it, come back later, reopen it, and get the message again. It seems it shouldn't need to be done every time you open the course.
I get this too. Why does it convert again if the video was already converted the first time?
Hello CarolDungan-c47,
I see that my colleague Jesse followed up with you in this discussion. We'll continue the conversation there if any other questions come up!
