Forum Discussion
WebM format
Hey Community,
Articulate heard us and is rolling back the automatic conversion to WebM.
We shipped a recent Storyline 360 update that introduced a behind-the-scenes change: we started making copies of MP4 videos in the WebM format. The goal was to make video playback inside the app more reliable. MP4 support has always been a bit of a tightrope for us because the format sits on top of a tangle of proprietary codecs and licensing constraints. That makes it tough to keep Storyline’s internal playback components modern and stable. WebM, on the other hand, is open, predictable, and much easier for us to support.
Once this change landed in real projects, though, the side effects became obvious: it's confusing and can lead to projects carrying both formats when you never asked for that.
So here’s what we’re doing: we’re rolling back the automatic conversion in an upcoming update. You can still import WebM videos if you want them, we just won’t force the format switch on your behalf.
If you ran into this and spoke up, thank you. That feedback helped us adjust fast and rethink our approach.
Jesse T., Director of Engineering - Articulate
Hey Community,
Articulate heard us and is rolling back the automatic conversion to WebM.
We shipped a recent Storyline 360 update that introduced a behind-the-scenes change: we started making copies of MP4 videos in the WebM format. The goal was to make video playback inside the app more reliable. MP4 support has always been a bit of a tightrope for us because the format sits on top of a tangle of proprietary codecs and licensing constraints. That makes it tough to keep Storyline’s internal playback components modern and stable. WebM, on the other hand, is open, predictable, and much easier for us to support.
Once this change landed in real projects, though, the side effects became obvious: it's confusing and can lead to projects carrying both formats when you never asked for that.
So here’s what we’re doing: we’re rolling back the automatic conversion in an upcoming update. You can still import WebM videos if you want them, we just won’t force the format switch on your behalf.
If you ran into this and spoke up, thank you. That feedback helped us adjust fast and rethink our approach.
Jesse T., Director of Engineering - Articulate