Forum Discussion
What happened to play media when media completes trigger functionality?
I need to update a very complicated story with a looping video using the above trigger and many layers. Even a 2020 David Anderson video says to use the above trigger to make this happen. The video ...
Hello everyone! 🎉
I have some great news to share! We just released another update for Storyline 360. In Update 91, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- Videos didn’t loop when designed to do so
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
ok I installed 3.84.31722.0 and it works. So there is a bug in the newer version. VERY frustrating. Loss of a whole morning on an already bad day. Thanks for your help, Tom. Can you let your people know?
Hi Robin!
So sorry to hear you've run into this setback with the Triggers from your Storyline course! Glad to see Tom has been helping you out!
Our development team has this behavior logged as a software bug in Storyline 360 version 3.85.31840.0. Not to worry! I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest:
- Downgrading to version 3.84.31722.0 or earlier of Storyline 360 where this behavior cannot be observed.
Or
- Add 2 layers and place a copy of the video on each.
- On the base layer, add a trigger to show Layer1 when timeline starts on this slide.
- On Layer1, add a trigger to show Layer2 when media completes.
- On Layer2, add a trigger to show Layer1 when media completes.
Thank you for your patience. I'm sorry if this has been slowing you down!
Hi!
I'm running into the same issue. Is there an estimate time when this will get solved?This works for us! Also make sure your layers are set to hide all other layers otherwise this will not work.
