Forum Discussion
What has happened to Audio?
I'm using the new custom block Beta, been using it since it came out, but today I can't type or copy paste text into the AI text box. See short video attached.
3 Replies
Hello csensing,
Thanks for sharing a video of what you're experiencing! I opened the Audio tab within a Custom Block and can confirm that I can use the AI audio tab as expected. Happy to learn more about your setup!
- I'm curious to learn more about the browser you're using. Do you notice any change if you use an incognito window?
- Is this happening across all of the Rise courses you're working on, or just this one?
To rule out any issues with your browser, please check our System Requirements to be sure you're using one of our supported browsers on the latest version. If your setup has changed recently, it's also worth checking your Network Endpoints to confirm our domains are included in your allowlist.
If you're still having trouble with the Custom Block Audio tab displaying correctly, we'd be happy to have our Support Engineers take a closer look in a support case.
Looking forward to hearing from you!
Ok, so I went into my Rise course and wanted to remake the custom slide so I could edit my audio, still getting the same issue, I can't type or paste my script.
Thanks, Luciana, for replying. I just checked and it's working fine now. Strange, I wonder why it happened in that course.
I haven't done anything different from one course to another, so I'll have to go back and check. I don't use incognito, I am at work and use Microsoft Edge for a browser. I did only notice it on the one course, so far, but I created the custom block and was able to "see" my script, but could not change it or update the VO.
Thanks again for your time! Have a great weekend!
