When to use video v. software simulation for EHR software training

Corey, 

Have you considered doing a little bit of both? Maybe a video/narrated screencast to demonstrate and explain the interface (layout, key features, etc.—similar to what Judy mentioned above), then build simulation for the parts that learners will use most and/or those that they are likely to need practice with? 

Personally, I would be inclined to create as many simulation pieces as I was comfortable with and scheduling allowed for. Considering your learners' reluctance to the change in tandem with lower computer skills, they may truly appreciate a chance to "work" on the new system with no/low pressure. That chance to interact with the software may even help alleviate some reluctance in some folks...? (...it's possible!)

Best of luck to you. 🙂

- Veronica