Hi Olivia,
I’m happy to jump in and help out here! I have a follow-up question regarding the files so I can understand what you are experiencing a little better.
Did the external company create the course or did they update a previously existing course? If they updated the course, the original story file you shared with them should have the old player settings saved in it.
Also, they could have saved the old player settings using the Current Player button in the Player Properties. Here's a screenshot of the menu.
Thanks for reaching out and I look forward to your response!
