Forum Discussion
Which LMS do you use and why?
Stella Lee said:
Rich Johnstun said:
We are on the Plateau/Successfactors/SAP product (currently at ver.6.3). We use both the LMS and performance management products. Our user base is around 17K people in various countries. It's a love hate relationship (as I think is the case with most any enterprise system). We haven't had any issues with Articulate courses running through it.
Since being purchased by SuccessFactors, we have noticed a decline in the quality of support. Not enough to make us move to another product, but we have had to have some pretty frank discussions with them.
Rich,I just started using Plateau/Success Factors/SAP. I would like to hear more about your opinion about the platform.
Overall, I think they have a good product. We've been on it for 4+ years. Our policy is that we do not do any customization and run strictly out of the box functionality (this was one of the smartest decisions we've made). For the first couple of years with them when they were Plateau, we were assigned an engagement manager and we were able to get great support and really felt like they were partnering with us.
Over the past year and a half or so, we have moved into their general SaaS model using their regular support channels and haven't been as happy. We run a hosted solution and have had more bug issues with their last few releases. It seems like they have been pushing new features and focusing less on software quality assurance. The communication has also been less than stellar (them saying they were going to do something at a particular time so we prep for a system outage that never happens only to have them take the system down without telling us they are going to at a later time, things of that nature.)
If you are looking at their performance management tool as well, my personal opinion is that while it's very robust, it's overly complicated for your average user. Keeping in mind that our average user is going to touch their performance plan a few times a year, the system needs to be very intuitive and I don't feel like theirs is.
We are pleased with the tool and it suits our needs well. Their's isn't perfect, but it does what we need it to.