Forum Discussion
White box covers portion of slides
We're seeing an issue with Storyline 360-produced SCORM packages on mobile devices and I thought I'd ask if others are seeing this issue. You can see the issue in the attached screenshot. An opaque ...
Hi Jamey,
Based on the image you uploaded, it seems to be similar to an unresolved notification or pop-up on the mobile browser. Let's see if we can get to the root of the issue.
Does it only appear when running Storyline packages only and not on any other page?
Does it occur while on mobile data or while connected to Wifi?
Are you able to download the package and run it offline and see if the issue occurs?
Do you have any browser plug ins or apps that appear "always on top" such as assistive touch or screen capture apps? (You can try disabling them and see if the issue still occurs)
Is the issue occurring only on Chrome or is it persistent on other browsers as well?
Looking forward to hearing back from you.
