Forum Discussion
MohammedArsh721
7 years agoCommunity Member
Why do I get a thick grey color border after I publish my file in a video format?
Hi,
Whenever I publish my file in a video format, I get to see a grey color border around the published video. Currently I am using Articulate 360 (v3.17.16188.0) Request for assistance for the s...
JoseTansengco
3 years agoStaff
Hi Vishal,
If it's not related to shape outlines, would you mind sharing a copy of your project file here so we can take a look at what's causing the lines to appear? We'll delete them as soon as we're done troubleshooting. You can also open a case with our support team if you prefer to share your project file in private.
vishalkapoor-4d
3 years agoCommunity Member
Hi Joe,
I have opened a case to support team, case number 03286164.
let me know if there is any fix
Related Content
- 1 month ago
- 3 months ago