why does the font ans spacing change from its original published format in 360 Review?

Hello Rafael,

Happy to troubleshoot this with you! This article is a place to begin: 

• Learners See the Wrong Fonts or Missing Letters in HTML5 Courses

It goes into depth about what to enable so that fonts display correctly for everyone. Let me know if you have any questions along the way!

Another Font question:
While building several courses with font Times new Roman, this last week the font changed in the review en published mode?  See attachment.

Both trainings have the customized font Times new Roman regular!

Hi Anja, 

Thanks for reaching out! 

Times New Roman Regular appears to be the correct font for the base version of the Times New Roman font. 

Would you mind opening Microsoft Word for me and checking to see if you have both Times New Roman and Times New Roman Regular listed in the available fonts? In my Microsoft Word Windows version, I could only see Times New Roman, so I'd like to see if the same is true for you.

Looking forward to your response!

Hi Joe, thanks for your quick response.
In Word I have Times New Roman, but that hasn't changed since I start building the courses. So until last week, the review gave the correct font. See attachment;

Hi Anja,

Thank you for confirming that you see Times New Roman in Word. Here's an article on why learners may see the wrong font that may be helpful! I have a couple of clarifying questions for you to help me troubleshoot:

• Is this happening with one specific course or multiple courses?
• If you import your slides into a new Storyline course, does the font still appear to look different when published?

If you're willing to share your file with us, I'd be happy to test it on my end! You can upload it here, or privately in a support case. We'll be sure to delete it from our systems once troubleshooting is complete.

Hi Kelly,

Thanks for you're reply.
This is happening with all courses in review mode and publishing mode since last week. Also when republishing old courses with the correct font. 

As we already published 35 courses in our LMS with the correct times new roman font, we don't want to republish all 35 again. 

I will send the courses in a support case, the old with correct version of times new roman a one from last week with de incorrect version of times new roman.

Hi Anja,

Thank you for the additional information! I see that you’ve connected with my teammate, John. You’re in great hands! We’ll continue the conversation in your support case.