Forum Discussion
Windows 11 and Storyline 3
Hello, I tried updating to Windows 11 today but when I clicked to open Articulate Storyline 3 it wouldn't load. It got stuck on the first splash screen and wouldn't go any further. Is Storyline compatible with this version of Windows?
I've rolled back to Windows 10 for now but am aware there will come a time when I need to be able to use Storyline 3 with Windows 11.
Thank you.
22 Replies
Thanks. Any ideas why it wouldn't load?
Yes but unfortunately it did the same thing.
Ok thanks for your help :)
Hi Susan,
I'm glad that Matthew was able to pop in and guide you to get additional support.
I did not see a support case for you, so I've opened one on your behalf and you should be hearing from someone soon.
having the same problem. Startup screen saying : Initializing commands ..
and it stays in front over all windows; including this browser !
Oh no, Guy, I'm sorry this is happening! Do you have any luck if you restart the computer and walk through these steps? Here are some additional tips.
If that doesn't help, please work directly with us in a support case so we can investigate further and help determine what's causing this. We'll figure out our next move after we hear from you!
Dear all, I am waiting with the update to Windows 11 until having absolute certainty that there are no issues with Storyline 360 :-) This topic was started a month ago. Have steps been taken in the meantime? Is there more clarity, please? Kind regards, Karen
Hi Karen,
Storyline 360 is supported in Windows 11 as noted here.
I have upgraded to Windows 11; using the latest Storyline 360 build and haven't encountered any issue so far.This morning I bought a new laptop with 450 Gb of memory in order to use AS3 on a computer with sufficient memory. The new computer runs on Windows 11. I have downloaded AS3 three times and tried to install it each time. On each occasion I get the following message "You do not have enough disk space to complete the installation process or the installation folder contents have been moved, renamed or deleted. Error: 80070643"
AS3 was running correctly on my older (2013 and Windows 10) laptop.
What should I do now? As the program has not even been installed, restarting the computer will not help.
Further to my last post: I managed to install AS3 by making the changes in Windows suggested in the link posted by Becca Levan (above) but could not open it, despite following all the suggestions in the same link (uninstall AS3, restart, use sl3cleanup, launch as administrator, check de.NET Framework 4.8 Advanced Services is activated) .... but still nothing. I'm sitting at my desk in front of a brand new laptop I can't use to work with Articulate Storyline.
Thanks for sharing your experience. This is what concerns me as my laptop is getting close to needing to be replaced. I hope they will look into this soon and find out what is going on.
Hi Susan, I'm sure that Articulate will find a solution (you've probably seen from Matthew Bibby above that AS3 is listed as compatible with Windows 11). I bought a laptop with Windows 11 pre-installed and replacing it with Windows 10 is not straightforward although I understand it can be done.
The solution for you when you buy a new laptop would be to make sure it has Windows 10 pre-installed (rather than 11). Upgrading later to Windows 11 will be easy and you keep the option of reverting to Windows 10. My problem is that my new laptop never had W10 in the first place.
That's good to know. Thanks!
