Forum Discussion
Windows 11 and Storyline 3
Hello, I tried updating to Windows 11 today but when I clicked to open Articulate Storyline 3 it wouldn't load. It got stuck on the first splash screen and wouldn't go any further. Is Storyline compatible with this version of Windows?
I've rolled back to Windows 10 for now but am aware there will come a time when I need to be able to use Storyline 3 with Windows 11.
Thank you.
22 Replies
Thank you Matthew. Strange that I'm getting the same "fail" that others
have reported, despite going through all the suggested workarounds.
Completely unrelated : thank you so much for recommending Derek Sivers'
book on LinkedIn. It doesn't disappoint. Very thought provoking.I saw the same freezing on the Storyline 3 loading screen similar (I think) as described in the original post after I finally upgraded to Windows 11 today.
Rather than the re-install (as is Articulates standard first response to such things), I found SL3 in the Windows 11 Start/apps list and right-clicked>Run As Administrator and that seemed to launch SL3 OK.
Subsequent launches seem to be OK.
Hopefully it will continue to work.
Good luck!
Hi Peter, Thanks for taking the time to share your solution. Right clicking and Run As Administrator is one of the suggestions offered by Articulate, but that hasn't worked in my case.
Ian from the Articulate Support Team got back to me as soon as I contacted them and has offered a Remote Access session next week so that he can investigate what's happening.
Glad you found an easy solution. Thanks for the confirmation that AS3 will work with Windows 11
I look forward to seeing your solution in this post when you get to the bottom of it.
I just migrated to Windows 11 and ran into the same issue. Your suggestion worked like a charm. Thank you.
Thanks so much! Your suggestion worked for me today and saved a lot of trial and error :-)
As I posted above, I ran into a problem launching AS3 on a brand new laptop which came with Windows 11 pre-installed .... and which is now solved.
I received very prompt and excellent help from Articulate Support. In particular Ian Saavedra spent a patient 90 minutes working remotely through a whole series of possible causes and solutions without success. He escalated the case to a colleague (Clara) who immediately got in touch with the offer of an online meeting to continue to seek a solution.
in the meantime, as we had exhausted all the troubleshooting options we could think of, I did a complete reset on the laptop and reinstalled Windows 11 (which, as I mentioned, came pre-installed from the store) ... and AS3 launched perfectly.
I am really grateful for all the help from the Articulate team and other insights from fellow designers on this forum
Interesting and helpful thread.
However, I do hope that Storyline 3 will work out of the box eventually.
I do not have admin control on my work computer and the "run as admin" trick is out of my reach, let alone reinstalling the software or even Windows ...
I'm not updating to W11 only to be able to work with Storyline.
I upgraded from windows 10 to 11 running the shortcut as administrator worked for me too but had to re enter my serial number
