Forum Discussion

LucianaTiberio's avatar
LucianaTiberio
Community Member
5 years ago

Won't publish to word - file type buttons not working

Hello, 

I looked up how to publish to word and combed through many of the discussions around this function not working. I can't seem to find my issue on the boards. 

When I go to publish, I follow the steps on screen 1. When I click "publish", screen 2 pops up almost immediately. When I try to select any of the icons or buttons on the screen, they animate but nothing else happens. I would assume a download should initiate or something? 

Any thoughts?

storyline 360

6 Replies

  • JohnMcNichol's avatar
    JohnMcNichol
    Community Member
    5 years ago

    I've got this same issue. I publish to Word but SL360 doesn't generate a word document.

  • MariaCS's avatar
    MariaCS
    Staff
    5 years ago

    Hi, Luciana.

    I'm sorry you're experiencing issues publishing to Microsoft Word. Let me ask you a question to narrow down the issue:

    If you navigate to the folder listed below, are you able to find the published document?

    Screen_1 (1).png 2021-03-25 at 2.10.19 PM

    Let me know if this works!

  • MariaCS's avatar
    MariaCS
    Staff
    5 years ago

    John,

    I'm sorry to hear you're also having trouble with Word publishing.

    Do you see the same screen that Luciana sees, or do you get a different error message?

  • LucianaTiberio's avatar
    LucianaTiberio
    Community Member
    5 years ago

    Hello there, Maria, 

    Thanks for your response. I tried it again and the same thing happened as I described above and experienced the same issues. I opened my downloads file and it wasn't there (see image of downloads)

  • MariaCS's avatar
    MariaCS
    Staff
    5 years ago

    Hi, Luciana!

    Thank you very much for checking the folder and for sending the screenshots. I opened a case with our support engineers on your behalf. You should hear from them via e-mail soon.

  • LucianaTiberio's avatar
    LucianaTiberio
    Community Member
    5 years ago

    Hello Maria and John. I've got it all figured out, with the help of the engineer. For me it ended up being a simple fix within my semi-complex way of running Storyline. 

    Fix: I needed to download and install MS Office Suite. The engineer told me, in fact, that SL needs MS Word in order to run properly, so it's very important. Once I installed, the Publish to Word function worked properly.

    Context (in case it matters/for future posterity):

    I have a Macbook Pro. Storyline only runs on Windows. To use SL, I installed a program called Parallels onto my computer, which allows me to to split my computer into multiple (what are called) Virtual Machines. Each VM is like I'm creating another computer on my Mac. 

    Parallels allows me to pull files and use programs on my mac - I had assumed I'd be able to do that with my MS Office (installed on my Macbook). Not the case! I had to also install MS Office onto my virtual machine. 

    I'm not sure if that'll help you, John?

    Thanks for your support, Maria!