Forum Discussion

sylviadrower's avatar
sylviadrower
Community Member
5 years ago

Wrong audio playing

Hi, Tonight I tested my almost due, project when I discovered that in the last slide that I was working on, ALL the voice files were playing the wrong files. When I tested using the individual a...
storyline 360
ElisendaPea's avatar
ElisendaPea
Community Member
9 months ago

Hello, I'm currently having the same issue. Audio files are all wrong on preview and on the published version.

  • KellyAuner's avatar
    KellyAuner
    Staff
    9 months ago

    Hi ElisendaPea,

    This doesn't sound right, so I'm happy to help narrow down the issue. I'll start with a few clarifying questions.

    • Have you tried removing and re-adding the audio files that are giving you trouble?
    • Does this happen with all audio files or specific ones?

    We recommend saving your work on your local drive (typically your C: drive). You can try importing your slides into a new Storyline project and saving locally if you haven't already. You may also want to review this article on how to fix unexpected behavior. If the issue persists, I'd like to connect you with one of our Support Engineers in a case!