Forum Discussion
Wrong audio playing
Hi,
I can't believe this is happening again!
I tested my completed project and was just going back and fixing a couple of bugs, when I heard the wrong audio files playing.
If I play the audio in the timeline, it is correct. If I preview the slide the wrong audio plays.
I save my projects with a daily timestamp, so I went back to the story file I saved on the day (23rd Feb) that I created this section of the project. I know it tested correctly on the day as I do not move onto another section until the current section is ticked off. But guess what! Even this played the same incorrect audio files.
What the heck is going on? My projects are very large and as I mentioned, I am at the end of this one with delivery expected in the next couple of days!
Hi sylviadrower!
So sorry to hear this issue has popped up for you again!
Do you have any Triggers set up to play audio? If so, a helpful first step is to check and confirm that they are pointing to the correct audio file. Also, since you're approaching a deadline, it would be easier to troubleshoot this behavior if we could see the affected .story file. Do you mind sharing a copy here in the discussion or privately through a support case?
We'll let you know as soon as we receive it!
Hi Steve,
I fixed the problem by deleting the rogue audio files from my timeline, saved the project, rebooted my computer, reloaded the deleted audio files, reset my triggers to play/stop the audio files and everything worked perfectly.
No clue as to what caused it, the only common element is that both projects where this occurred were over 150KB but I have previously developed 500+KB projects and not encountered this.
At least the issue could be fixed without too much trouble :)
Hi sylviadrower,
I'm glad to hear you fixed the issue! Thanks for sharing this insight with us.
