Forum Discussion

sylviadrower's avatar
sylviadrower
Community Member
5 years ago

Wrong audio playing

Hi, Tonight I tested my almost due, project when I discovered that in the last slide that I was working on, ALL the voice files were playing the wrong files. When I tested using the individual a...
storyline 360
JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
3 years ago

Hi Carly,

I'm sorry you're having this audio issue! We would love to troubleshoot this for you! I know you can't share your file here but can you share your file with our support engineers privately in a support case? We can sign an NDA, if needed.

Thanks for reaching out!

  • CarlyGomez's avatar
    CarlyGomez
    Community Member
    3 years ago

    Hi John, I reached out and got a support case. But this problem has now created a huge hold. We are very concerned developing more eLearning at the moment. And right now, if I have to recreate the entire project because of this issue, it is taking us back several weeks. Please let your support engineers know I've responded and did all the troubleshooting listed. I've combed through this community for help and went through all the listed work arounds. That's when I discovered that this is an issue occurring for many years, and so far, no official solution from Articulate besides the listed workarounds I've already done.