Forum Discussion

sylviadrower's avatar
sylviadrower
Community Member
5 years ago

Wrong audio playing

Hi, Tonight I tested my almost due, project when I discovered that in the last slide that I was working on, ALL the voice files were playing the wrong files. When I tested using the individual a...
storyline 360
ChantalCallow-c's avatar
ChantalCallow-c
Community Member
2 years ago

I am having this issue now too, out of the blue. My SL is up to date. I tried deleting the wrong  audio from the slide where it belongs, but it still plays on the other slide....

I started a new blank project and imported this "faulty" project, but the problem persists.

I don't know how to get rid of the wrong audio playing! When I do a Preview audio, the correct audio is heard, but Preview slide plays the wrong audio. Please help!

 

    • ChantalCallow-c's avatar
      ChantalCallow-c
      Community Member
      2 years ago

      I was able to fix it by deleting the rogue audio track from it's slide first, and then also the track from the slide that had been targeted by the rogue audio. I regenerated both, and then they worked. Wasted a TON of time!
      I may still have a copy of the "bad" storyline file and will share if I do.

      Chantal Callow

       

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 years ago

        Hi Chantal!

        Thanks for following up and letting us know how you resolved the issue! Sorry to hear it ate up so much time!

        Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.