I have some images of documents on a slide. They are clear, but too small to read the detail. I click the Zoom Picture button to add the magnifying glass. The enlarged picture (that the student sees after clicking the magnifying glass) looks great, but the image on the slide is now fuzzy instead of clear. I've used the zoom image before successfully, but now I'm having this problem whenever I try to use it. Has anyone else had this problem? And if so, any workarounds? Thanks

Hi Everyone, I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features. One of the bugs we've fixed is: Applying Zoom Picture to images causes some blurriness. Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here. Please let me know if you need additional help!

Hi Diane, 1.Okay, let me see if I understand. The image when zoomed in is clear but fuzzy on the slide when zoomed back out. Right? 2.Your examples show the picture to be clear although small when not zoomed in, while your zoomed in picture is fuzzy. If it's the first one, I wasn't able to replicate that myself. Would you mind sharing the file here so that I can take a look and see if I can get it to do what you are having trouble with on my computer. If it's the second one, it will be that way because the quality of the image doesn't appear to be that great. The higher the resolution, the clearer a picture will be when zoomed in. Always Happy to Help, Adrian

Thanks for taking a look at it! You are correct: it looks fine when magnified, but the regular image is blurry. Both images shown above are the exact same image. The only difference is that one has the zoom effect applied. If I take off the zoom effect, it goes back to being clear. I cannot share that exact file for client confidentiality reasons, so I made a new one-slide story. (attached) In the new file, the zoom is working just fine. So I imported one of the many troublesome slides from my client file into this new story, and it has the same problem. Just for kicks, I added a new image to the same slide, and there is no issue with the zoom. Very strange!

Hi Diane, I downloaded your file and got the same thing you did. I even took the picture and created a new project with just the one picture that's giving us trouble. It looked fine on the slide, but when I previewed it, the picture was fuzzy until I clicked the zoom picture. I'll continue to play with it and maybe someone else will have an idea in the meantime. Adrian

Thanks for looking into it. At least I know it isn't me!! I'll see if I can put the image on a slide in a new story that isn't causing problems, and then import it into the troublesome course.

Zoom Picture causing image to get fuzzier

ChristineHendri
Former Staff
12 years ago
Thanks very much for the information, Lesley!
DennisBrinker
Community Member
3 years ago
I'm experiencing the same issue, it's not an issue with my image resolution, assuming there has never been a fix for this?
JoseTansengco
Staff
3 years ago
Hi Dennis,

Thanks for reaching out!

The zoom picture will only work for images that have been resized so they are now smaller than the original. You can check out this article to know more about the usage of this feature.

With that being said, if you are already scaling down your images and are still seeing them appear blurry when zoomed in, please upload a copy of your project here or in private by opening a support case so we can take a look at what's happening.
DennisBrinker
Community Member
3 years ago
No that's not this issue here. Image looks fine on screen, once the Zoom Picture feature is added to the image it then gets fuzzy, this is before clicking on it in it's initial state. Without the Zoom Picture feature applied the image looks fine. Also looks fine when you click the image and it zooms in to full size as well.
- JoseTansengco
  Staff
  3 years ago
  Thanks for the additional information. Are you able to share a copy of your .STORY file? I'd be happy to take a look at it if you'd like.
  - DennisBrinker
    Community Member
    3 years ago
    Here ya go. File has a few slides with different images on each slide. Each slide has the exact same image, one with the zoom picture feature and one without.
    ZoomPictureDemo.story1.7 MB
ScottWilson-8c0
Community Member
3 years ago
Hey folks.

I'm having this issue too. If I use the Zoom Picture feature, the default-sized image goes very fuzzy. If I disable it, it goes back to normal. =(
KellyAuner
Staff
3 years ago
Hi Scott,

Thanks for reaching out and letting us know. I'm sorry to hear that you're experiencing this issue! I'll add your comments to our log and be sure to update this discussion with our progress. If you need any help in the meantime, please let me know!
ScottWilson-8c0
Community Member
2 years ago
Fantastic news. Great to hear.

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Zoom Picture causing image to get fuzzier

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