Forum Discussion
Seeking technical Expert Help/Consultation: Intermittent SCORM 1.2 Completion Failures in TalentLMS
Hello Articulate Community,
We are a medical e-learning company facing a persistent and business-critical issue with our SCORM 1.2 courses created in Storyline 360. For over a year, we've had inter...
I'm not a SCORM nor LMS expert, but I'll share a few related things I've learned over the years.
- When a course has more than one completion trigger, the course will use the trigger that runs first to mark completion. So it doesn't do any good to have a trigger on the final slide if there's already a trigger on the penultimate slide's Next button.
- It shouldn't matter whether a Completion trigger is run when something is clicked vs. a timeline "when." However, any trigger that runs "when the timeline ends" won't run if the user closes the browser or jumps to another slide before the timeline ends. So any timeline-based trigger on the last slide of a course should run when the timeline starts.
- Here's an experience from years ago with courses tracked via a quiz and using SCORM 1.2 in Saba: I had to add a slide after the Results slide to ensure that the data would be sent to the LMS. In other words, it didn't register properly if users exited the course from the Results slide. (BTW, I put a message on the Results Success layer that said something like, "To submit your score to the LMS, please click the Next button.")
I tell you this because putting the Completion trigger on the penultimate slide might be the answer.
JudyNollet thanks a lot!
We have now in the meantime tried to add a completion trigger "next" button (user initiated and not timeline initiated) of the penultimate slide.
But we are still receiving complaints that the progress / completion is not always stored properly. Therefore we are still looking for some guidance in this case