Forum Discussion
Seeking technical Expert Help/Consultation: Intermittent SCORM 1.2 Completion Failures in TalentLMS
I'm not a SCORM nor LMS expert, but I'll share a few related things I've learned over the years.
- When a course has more than one completion trigger, the course will use the trigger that runs first to mark completion. So it doesn't do any good to have a trigger on the final slide if there's already a trigger on the penultimate slide's Next button.
- It shouldn't matter whether a Completion trigger is run when something is clicked vs. a timeline "when." However, any trigger that runs "when the timeline ends" won't run if the user closes the browser or jumps to another slide before the timeline ends. So any timeline-based trigger on the last slide of a course should run when the timeline starts.
- Here's an experience from years ago with courses tracked via a quiz and using SCORM 1.2 in Saba: I had to add a slide after the Results slide to ensure that the data would be sent to the LMS. In other words, it didn't register properly if users exited the course from the Results slide. (BTW, I put a message on the Results Success layer that said something like, "To submit your score to the LMS, please click the Next button.")
I tell you this because putting the Completion trigger on the penultimate slide might be the answer.
JudyNollet thanks a lot!
We have now in the meantime tried to add a completion trigger "next" button (user initiated and not timeline initiated) of the penultimate slide.
But we are still receiving complaints that the progress / completion is not always stored properly. Therefore we are still looking for some guidance in this case
Hey - we are having a similar issue on our LMS with completion not always sending. Do you find it works for some people but doesn't for others? Thanks
Hi,
honestly we are still not 100% if we could solve the issue, but our latest attempts was following:
Our LMS had the option to start the course in a pop-up or embed it in an iFrame.
I read in a Rustici Newsletter, that starting a course in a pop-up can have negative side effects on a mobile phone, as the power management of mobile browser, can cut connections for pop-up windows in the background.
Therefore we now are embedding the courses in an iFrame.
I can say for now that it has reduced the reported complaints about not tracked course completions, but we are still monitoring the situation.
Maybe this helps you or someone else who finds this thread!Hey - that’s good, sounds like you’ve managed to resolve it then. We had a very similar issue a couple of weeks ago where users were reporting that the course wasn’t completing, so they couldn’t move onto the next module.
I ended up fixing it by changing the order of the triggers on the final screen. I moved the “Complete course” trigger right to the top, and we haven’t had any issues since either!
