Example

Akki1111's avatar
Akki1111
Community Member
11 days ago

Customer Service Email Mastery Training


Hi. I'm new to Articulate 360 and a complete newbie when it comes to building eLearning, or instructional design in general. This is my first Challenge as well as my first storyline creation, and it's not perfect, but it's start. My inexperience has been supplemented by AI (at least I hope so), and whatever I couldn't do I consulted AI for. I apologize in advance if some things don't work 😅😁

Hope you enjoy this, and please feel free to provide feedback so I can improve. Thanks!

customer-service-email-training.netlify.app

Challenge Recap
Elearning Challenge
instructional design
Interaction
Progressively Challenge Learners #512

2 Replies

  • LauraHansen-065's avatar
    LauraHansen-065
    Community Member
    6 days ago

    I think this is great! How did you get storyline to review the user generated response and mark what categories it checked off? 

    • Akki1111's avatar
      Akki1111
      Community Member
      6 days ago

      I consulted Ai to come up with a JavaScript code that triggers certain variables to be true or get automatic scoring when user response includes specific words or phrases. Something like the below lines for reference. 

      if (userResponse.includes("sorry") || userResponse.includes("apolog")) {
          score += 1;
          player.SetVar("ShowedEmpathy", true);
      }

      if (userResponse.includes("compensat") || userResponse.includes("refund") || userResponse.includes("discount")) {
          score += 1;
          player.SetVar("OfferedCompensation", true);
      }

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