Just noted that in receiving comments from clients on a Rise Course in Review, when I selected the 'Feedback' area, it shows the thumbnails of where the reviewer was looking when they commented, the thumbnails show a serif typeface rather than the brand sans serif it should be. Is this just a bug in Review or is this what the client is seeing? My colleagues who have checked out the Review, say that they can see the correct typeface. Thought I would check here to see if it was a known phenomena, before asking the client for a screenshot of what they can see!
Hi, Christine, and welcome to E-Learning Heroes! ✨
Thank you for reaching out!
I'd like to connect you with one of our support engineers so we can investigate this further. I opened a support case on your behalf, so you should hear from our team soon via e-mail.
I've seen the same issue with the typeface. Overall, the thumbnail included with feedback often has noticeable differences from what is actually seen in the course content. Thanks.
2 Replies
Hi, Christine, and welcome to E-Learning Heroes! ✨
Thank you for reaching out!
I'd like to connect you with one of our support engineers so we can investigate this further. I opened a support case on your behalf, so you should hear from our team soon via e-mail.
I've seen the same issue with the typeface. Overall, the thumbnail included with feedback often has noticeable differences from what is actually seen in the course content. Thanks.