Forum Discussion
Rise: Video Thumbnail
I am trying to upload a thumbnail to a video in my course. Where is the option for this?
In nearly all of the template instructor lead videos, we see a curated thumbnail over the video and it does not appear to be the first frame of the video. (screen shot attached)
There appears to be an icon for an image in the top left corner of the frame, but i can't figure out how this is being done. In addition to the book images and link below the frame.
How can I accomplish this look in my project?
18 Replies
Hello RitaCedeno! Thank you for including a screenshot! Currently, there isn't a way to add a thumbnail to a video in Rise 360. The video in the course that you're using was created by our team as a template, so there isn't a way to modify it. However, we have this logged as a feature request, so I've included your vote so we can let you know if a feature like this gets released.
I'm sorry for the confusion!
Please add my vote to the chorus requesting a way to add a thumbnail to a video in Rise 360. Thanks
I came here to make this feature request! A thumbnail option for videos would really cut down on additional steps needed to make videos display in learner friendly way.
This has been on the requested feature list for 7 years per the KB articles I skimmed today looking for a solution. I put my video into premiere pro and gave it a poster frame which I can see in my folder. When I put the video in Rise, it isn't showing the poster frame. Oddly, I have some videos where I can get it to show, but I've clicked so may buttons in a fury of work in the past 40 minutes trying to solve this problem that I cannot see any reason why it would not show. My timeline has a photo, voiceover (0-7 sec), then video which auto plays (for 12 seconds), and a final frame still image so I can have the voiceover say one final thought. In the poster frame area I selected photo and uploaded a specific image. I am not using "first frame" to set the poster. It is blank in my Rise video frame.
Thank you for checking in on this!
I understand a built-in feature for customizing video thumbnails in Rise 360 would improve your authoring experience. I've included your voice in the feature request!
Also, I'm sorry to hear that you're struggling with the workaround method of using Adobe Premiere Pro to achieve a similar design. Are you saying that even when adding a thumbnail in Premiere Pro, it is still not showing up when the video is uploaded to Rise 360? That shouldn't be happening, and it would be helpful to see a copy of the video file that's giving you trouble. Do you mind sharing that here in the discussion or privately through a support case, so we can test it on our end?
In the meantime, I'd like to highlight the capabilities of Replay 360 which allowed me to easily add a still image as the initial frame, before my video.
Here's how it looks after uploaded to a Rise 360 Video Block, and published to Review 360.
Looking forward to hearing from you!
Hi, this has been a request for 7 years!! If you have the feature in your Dev.Team for Rise - please give that feature to all of us. It is a common feature in SL, Vimeo, etc - and we are many Rise users, that need the same feature for Rise videos:
https://community.articulate.com/discussions/discuss/rise-video-poster-frame/952072
We would also really like to have a solution for this. We use Camtasia and Storyline videos. Storyline videos are added with an black frame and Camtasia videos a white frame-. Both isn't nice.
Or do you have a solution for this e.g. for Storyline videos?Hi, AnnettedelaV977!
While working in Storyline, you can set the video thumbnail by right-clicking the video > Set Poster Frame > Picture from File. Currently, you can't set the thumbnail of a Storyline block in Rise, but we're tracking this request. Please let me know if you have any questions!
Rise seems to have mostly stalled in terms of innovation for the blocks. While they recently added an option to change the content width on some objects, this update has only added inconsistency rather than enhancing functionality. Adding a feature like a thumbnail would require minimal time investment, yet it's clear that AI add-in features are all we're seeing. Check back in decade I guess.
Right now I have to render and reupload multiple one hour videos just because of editing the thumbnails. It really is time for a rise thumbnail feature guys!
Hello ChristophSchrte,
Thanks for sharing your voice with us. We do not have any updates at this time. I have shared your voice with our product team. We'll be sure to share any future updates in this thread so all are in the loop!
Thank you for all of these tips. I noticed the problem was random in my outputs throughout the day and maybe 2-3 of 7-9 videos had this problem. When I went back into my Articulate Storyline, I noticed that the first slide of video had a transition applied. I think removing it resolved the issue. As soon as I deliver the curriculum of 9 courses I'm developing to my company, I'll circle back around to confirm this. Thanks for the Replay 360 content. I love it and think that could also help!
Hello PaulaOBrien-73b,
I'm glad my colleague Steven was able to help you! I wish you all the best with the courses you're currently developing. Please feel free to reach back out in this thread or within a support case if questions come up!
What is the current workaround for this? I have spent a considerable amount of time researching it (I guess I should have come here first) because we have numerous short demo videos that we're including in our courses demonstrating the use of software. They look terrible because Rise randomly decides what the thumbnail will look like -- sometimes it's a black screen, sometimes it's a random screen capture.
I haven't been able to even determine what Rise pulls from the screencast, so it's not like I can set up videos to all have a consistent 2-second frame at the start that Rise can capture. There seems to be zero rhyme or reason to it. This GREATLY affects the visual experience of the course. The videos look like they are half-baked. They do not invite the user to click (a black screen looks like a draft video that someone isn't done with). They also look sloppy since they are inconsistent, which makes our company look unprofessional.
How do we fix this? This is a serious issue as far as I'm concerned.
Herman - Rise picks the first frame in your video as a thumbnail. You have to edit your video to include what you want to display in the very first frame. That's the only work around i know of. It's time consuming.
Sorry Angela, I thought I was responding to your comment (see my reply below). :-)
Thanks so much for your response. That seems to have worked! It is time-consuming indeed, but at least it is a workaround that allows our content to look professional and polished rather than sloppy and random. They should add this to the knowledgebase somewhere so users like me don't waste time looking for the answer and not being able to find it anywhere! This is too important a feature to not address. I appreciate your help, though -- fingers crossed this is the fix that will work for now!
