Forum Discussion

GauthierBernard's avatar
GauthierBernard
Community Member
10 months ago

Pixelated video thumbnail in Rise

All the thumbnails of our embed videos appear blurred in the modules in edit or preview mode.

Is this normal?

Screenshot below.

Thank you in advance for your help

rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    10 months ago

    Hello Gauthier, 

    Happy to help!

    Embedded video blocks should appear sharper than what's shown in your screenshot. Here's what an embedded video looks like on my end for comparison: 

    To isolate the issue, try using the embed code below on an embed block in your Rise 360 course. 

    <iframe width="560" height="315" src="https://www.youtube.com/embed/EbKAqjbVE4s?si=H6uaArseyR_v0pfq" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

    If the preview of the code above appears clearly, please check with the administrator of the embedded videos to see why the previews are becoming pixelated when they are embedded on a web page. If the code above appears pixelated as well, try using a different browser or your browser's private/incognito mode to see if this makes any difference.