Review 360 not updating the e-learning content

Hello Isabel, 

Sorry to hear that you ran into this snag. 

I'd like to ask a few questions to help clarify your experience:

• Are you publishing from Rise 360, or Storyline 360?
• If you're publishing from Storyline 360, where does clicking on 'View Project' take you? 
  
  
• When you click on the current version section of your Review 360 course, does it show previous versions?
  
  
• Are you the owner of the Review 360 course that you are trying to publish a new version to? Note that you can only publish new versions of courses that you own.

Looking forward to your response! 

I'm having the same problem. I can review the updated the content in storyline 360, but when I publish to review 360, it's showing the old content. I selected Current Version on review 360, but it's showing the old content. 

Hi lijun,

I'm sorry to hear that you're experiencing this issue!

I'm happy to help troubleshoot and have a couple of clarifying questions for you.

• When you publish the Storyline course to Review 360, did you select Create a new item or Publish a new version of an existing item? If a new item was published, there will be a second course on your Review 360 dashboard.

• Have you tried clearing your browser cache?

If the issue continues, I'd like to connect you with one of our Support Engineers so we can investigate what's going on. You can submit a support case, here!

I am experiencing exactly the same issue, I have also tried to manually upload the new course version but nothing changes. I have opened a support case.

Hi Elisabetta, 

Thanks so much for reaching out! 

I see that you've opened a support case and you're working with our colleague Luiza. You're in great hands!

We'll continue the conversation over in your case. 

Have a wonderful weekend! 

Wonder what the solution was. I am having the same issue with a Rise course today.