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SibaPrasadPadhi's avatar
SibaPrasadPadhi
Community Member
4 years ago

video not publishing to review

Its remain in status:

"This item is still processing and will be shown here automatically when ready."

Can this be fixed by Articulate.

 

5 Replies

  • Hello SibaPrasad and Benjamin,

    Thank you for letting us know that you're getting stuck during processing.

    Is this when directly uploading a video to Review 360 or when publishing from Storyline 360 or Peek 360?

  • Hello everyone,

    We've just shipped a fix for this issue, and uploading to Review 360 is working normally. We're continuing to monitor performance carefully.

    Please let us know if you continue seeing an issue.

  • I'm experiencing the same problem publishing from StoryLine to review... continual pending and refuses to load... can someone help?

  • Hi Richard!

    Thanks so much for reaching out. Sorry to hear that you are having difficulty publishing. 

    Good call opening a support case! I see that you're working with my colleague Jan. You're in great hands!

    We'll continue the conversation over in your support case. 

    Have a great day and happy developing!