8 Replies
Hazel Bartolome

Hi Martha!

Here are some things for you to try:

  • Please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, do you still get the same issue when in Incognito?
  • Clear your web browser's cache, then test again. This article details how to clear the browser cache for all major browsers.
  • Check if the behavior is the same in all browsers. Here's a list of our supported browsers.
  • Please make sure your browser is updated. 

Let us know if this works for you!