I want to replace a video with a newly edited video. I upload the new one, but the old one appears and even takes over the file name of the new video. I am using Rise.
Hi Roger! I'm sorry you're running into this weird behavior.
Where in your Rise course is the video? Is it its own block in a blocks lesson? If so, try deleting the video block altogether and adding a new one in.
Restart your browser and check if the issue is still happening.
Please make sure that your browser is updated.
Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific. Here's a list of our compatible browsers for authoring.
If your browser is already updated and the issue is still happening, please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
If you're still encountering problems, please open a case with us here so that one of our technical support engineers can assist you.
Hi Bethany, thanks for sharing that replacing a video works when you’re using incognito mode. It’s possible that you have plugins that interfere with the video upload process in Rise. Have you tried disabling all your plugins to see if this helps?
6 Replies
Hi Roger! I'm sorry you're running into this weird behavior.
Where in your Rise course is the video? Is it its own block in a blocks lesson? If so, try deleting the video block altogether and adding a new one in.
Let me know how you make out!
I cannot add any new photos or content currently. It stays grayed out.
Hi Bethany!
Here are some things to try:
If you're still encountering problems, please open a case with us here so that one of our technical support engineers can assist you.
Hi
This issue is persisting – updated browser, cleared history etc.
https://share.vidyard.com/watch/5u7DuymWU9eX1DmMmfpVBH?
Here is the video
My embedded web pages are now showing another error:
[cid:image001.png@01D7A3D0.3CB8D470]
This is the course in question: https://rise.articulate.com/share/CAl8XV4QOGj5xtupt2m791mIG01vdLCK
It worked just fine uploading videos Friday.
Bethany Wesley, LSSGB, CFPE | U.S. Xpress, Inc.
Infrastructure Applications Specialist, Freshworks Administrator
4080 Jenkins Road | Chattanooga, TN 37421
Mobile: 404-561-6768
bwesley@usxpress.com | www.usxpress.com
Incognito works
Bethany Wesley, LSSGB, CFPE | U.S. Xpress, Inc.
Infrastructure Applications Specialist, Freshworks Administrator
4080 Jenkins Road | Chattanooga, TN 37421
Mobile: 404-561-6768
bwesley@usxpress.com | www.usxpress.com
Hi Bethany, thanks for sharing that replacing a video works when you’re using incognito mode. It’s possible that you have plugins that interfere with the video upload process in Rise. Have you tried disabling all your plugins to see if this helps?