Forum Discussion

BilalHaider-2c3's avatar
BilalHaider-2c3
Community Member
5 years ago

Embed PDF error

Hello,

When we embed the PDF file, in preview sometimes it shows the pdf embedded, and sometimes it is a blank white screen. What is the procedure to embed the pdf file that when we preview it shows? 

And I am not talking about attachment feature but embedding feature.

Thanks!  

rise 360

5 Replies

  • CNavarro's avatar
    CNavarro
    Former Staff
    5 years ago

    Hi Bilal,

    Does the issue happen only when you preview the course? If you export it, upload it to your Web server or LMS, does the PDF still appear blank?

  • HantaRamarinjan's avatar
    HantaRamarinjan
    Community Member
    5 years ago

    I have the same issue, my pdf file is not on a webserver but on my local drive. I followed the instructions in this video but when I publish the story file I just get a blank white screen.

    • CNavarro's avatar
      CNavarro
      Former Staff
      5 years ago

      Hi Hanta, I am here to help. To confirm you are embedding your PDF file into Storyline 360? I recommend hosting your PDF in a hosting service; this will ensure that the PDF has the proper permissions for it to appear in your published course. You can try Amazon S3, which offers free hosting with generous usage limits. If you go over your limit, you'll be charged a small fee. See this video tutorial by Tom Kuhlmann to learn more about Amazon S3

      • HantaRamarinjan's avatar
        HantaRamarinjan
        Community Member
        5 years ago

        Thank you Chino for your reply. I can host the file only on my company's shared drive:( Any other ideas?