Error when adding picture / video

Mar 13, 2023

Hi!

Every time I want to replace the video or picture (first inserted by Rise), I get this Error notification. What can I do about this? What would be the reason?

Thanks for the help!

Error.JPG

3 Replies

Alyssa Gomez
Staff

1 year ago03/16/23 at 8:05 pm (UTC)

Hi Marie-Louise! So sorry you continue to run into that error! To help me narrow this down, would you mind answering a few more questions?

What web browser are you using? Are you on the most recent update of that browser?
Do you run into the same error if you switch web browsers?
Does this happen in any Rise 360 lesson you create?

Kirsten Rhoades

8 months ago09/10/23 at 9:40 pm (UTC)

Hello, I am having the same issue as above. Was there a solution found?

8 months ago09/13/23 at 6:55 pm (UTC)

Hello Kirsten! We haven't heard from Marie-Louise if the solution provided by our support engineer worked. However, you can follow the steps provided below to try and fix the issue:

Clear your browser's cache
Try a different supported browser
Connect to a different network (if you are using a VPN, temporarily disconnect from it)
Check with your Network admin to ensure port 443 is open add the domains in the following article to your organization's allowlist:
https://www.articulate.com/support/article/Articulate-360-Network-Endpoints

If you are still having issues replacing videos or images in your Rise course, I would suggest opening a support case here so that our engineers can investigate further.