Inserting Images to Rise

Jul 12, 2021

Myself and a coworker cannot load an image into Rise today. We receive an error message no matter what type of image we use. Are there any known issues on this? Thank you. 

1 Reply
Chino Navarro

Hi Sandra, I am sorry you are having problems with uploading images into Rise 360. Not to worry. I am here to help. Can you send me a screenshot of the error message? Also, what browser and device are you using? I recommend doing the following troubleshooting steps:

1. Make sure you are using a supported browser.
2. Make sure your browser is fully updated.
3. Try using a different supported browser.
4. Clear your browser's cache.
5. Restart your computer.