Inserting template gets stuck every time?
Jan 03, 2020
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
115 Replies
It took some trial and error, but this worked for me.
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Something must be wrong with my browser, as no matter how much I move the cursor around, it never turns into a hand. Glad it works for others, though a fix would be better. :)
It is interesting, as this still just happens randomly for me, the other place it randomly occurs is when I create a lesson and decide i don't want it, trying to get the cursor to change to a hand to delete can be painful. Sometimes I get my collaborator to do it. And this is in the latest version of Chrome. Wonder if the issue is connected.
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I have a template which is stuck uploading. Tried everything to stop it.
Thanks, Pete, I was stumped until I read your response! Worked great!
I'm having the same issue. I ended up inserting these elements manually, but now when I try to cancel out these blocks, they won't go away. They just sit there loading, and it shows up as an unknown element in the preview mode.
Thank you Pete! This worked for me as well!
This is currently happening for me and is a huge issue. I thought that when publishing to my LMS it would remove the block that never uploaded, but it doesn't and instead says "Unknown type: pending pending" in its place. I have submitted a support request but would love to know if anyone else has a solution. **Pete for the win!! I saw several people thanking you, so I scrolled up and found your comment about the invisible delete button. Thanks so much!!**
Pete you are a genius, thank you!
In the hopes that this thread is still being monitored, it's also been happening to me all day. Unfortunately no amount of browser refresh is helping. I guess I need to open a ticket? I'm 'm concerned about response time as I need to get a review link out to client asap.
Hi Annie,
By all means, create a support ticket and see what response you get.
As this bug has been around for two years and getting worse over time, your best option IMO is to follow the suggestions and work-arounds provided by community members in this thread.
It's been happening intermittently for me--I'd say I have problems about 10% of the time. I can't cancel or delete the block. Refreshing/closing doesn't help.
Happening for me right now, and I'd really rather not rebuild the lesson from scratch. I've tried refreshing, closing and opening, and duplicating the lesson. Nothing seems to remove it. In the preview, it shows up as “Unknown type: pending pending” where I inserted the template.
Hi Diane and Jill,
Cancel does not work, but the failed block can be deleted as described by Pete: https://community.articulate.com/discussions/rise-360/inserting-template-gets-stuck-every-time?page=2#reply-779645
Fantastic! This worked, and I never would have thought to look for the invisible button. Thanks Karl!
Worked for me as well. Appreciate the help, Pete!
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Thanks so much, Pete! Your tip just saved me a lot of time and aggravation!
I am having this issue now. Is there a solution for the problem?
Woo Hoo! Thank you Pete! This worked for me as well.
This happened to us as well. Hoping for a fix.
This is happening to us too. We also can't cancel the "Inserting template' if it fails to load. We have tried in different browsers and users and doesn't fix.
Pete's fix worked.
Hi there,
Wanted to directly respond with the fix that another user posted, but was buried in the thread. Hope this helps!
* Pete Theodore
19 days ago
Just encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.
Annie White (she/her/hers)
Senior Art Director | Collective Next, LLC
office: 617.517.9840
web: collectivenext.com
linked in: https://www.linkedin.com/in/annievwhite/
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