Issue with web exported course not opening
Feb 01, 2022
Hi
I have exported a Rise 360 course I created (Web) and have found that when I save the extracted file content to my company's shared network drive that the index.html file will not load and I get the 'Error code: RESULT_CODE_KILLED_BAD_MESSAGE'.
I have attempted all of the troubleshooting recommended for this error code with no resolution (i.e. cleared cache, removed cookies, tried opening in incognito mode, etc). Late last year when I created the course I had no issue in accessing this extracted content but have found all of my users who I get to test access get the same error code (we use Chrome).
When I open the index.html file from my local drive (where I initially extract the zip file to prior to copying into our shared network drive), the course loads with no issue. Also, I have no issue opening Storyline 360 (story.html) file content that is saved to my company's shared network drive.
Hoping you can help.
Thanks,
Alicia
5 Replies
I'm having the exact same issue. Any resolution?
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Hi, was this resolved? I'm having the exact same issue. Hosting worked in the past, but now I'm also getting RESULT_CODE_KILLED_BAD_MESSAGE when trying to open the index file. Thanks
Edit: I'm using the latest version of Chrome, but I tried in MS Edge as well and it gives the same error
Same issue here. None of my saved Web courses will load and are showing the same error message as others. I followed the options to resolve but no joy. Noting that this is also happening to others is there a resolution that can be published to all?
Hi Lee and Patrick,
Are you accessing your exported output in your local drive or network drive? We don't recommend this as you'll encounter security restrictions from the computer, web browser, and network that can cause various course features to fail.
To test or access your exported content and share it with others, it's best to upload it to a web server or LMS.
More information can be found here:
https://community.articulate.com/series/rise-360/articles/rise-360-share-a-course-with-learners#web