2 Replies
Ann Everett

Hi there Alli
I'm not sure I can help but I wanted to offer some consolation. That's incredibly frustrating.
When I've had that error it's been when I'm trying to load an image and the file is too big or an incompatible format or whatever - I've never lost more than a few seconds work due to wi-fi or laptop issues. I'm really sorry this happened to you. 
Ann (from across the ditch) 

Alyssa Gomez

Hi Alli,

I'm so sorry you ran into that error and lost your work in Rise 360! We never want that to happen to you, and I'm glad you let us know. 

Hpoefully you won't run into this error again, but if you do, please share what you were doing just before you saw the error. That will help us to narrow down the issue.