Is Articulate currently experiencing issues with Rise 360 servers? I've got 2 team members who are both working from home and getting the same connectivity errors... one is getting an 'offline' error, and the other is getting repeated 'something went wrong' messages.
We investigated this further and found that some folks using Rise 360 are encountering timeouts, and we're looking into what's gone wrong. If you're encountering timeouts, please hold off on any further changes to avoid losing any of your work. We'll keep you posted as soon as we have an update.
Thanks for the update, Alyssa! In future, where is the best place to report issues like this? (I've bookmarked the Status page, which will be infinitely helpful in future, thanks!)
5 Replies
Hi Robbi! Thanks for letting us know what's going on. Rise 360 is fully operational right now, so your team members shouldn't be hitting any error messages. Please try clearing the browser cache, and let us know if you see an improvement!
Hi Robbi,
We investigated this further and found that some folks using Rise 360 are encountering timeouts, and we're looking into what's gone wrong. If you're encountering timeouts, please hold off on any further changes to avoid losing any of your work. We'll keep you posted as soon as we have an update.
Hi Robbi, this issue should be resolved now. Please let us know if you run into any more trouble!
Thanks for the update, Alyssa! In future, where is the best place to report issues like this? (I've bookmarked the Status page, which will be infinitely helpful in future, thanks!)
Hi Robbi! Reporting the issue here in ELH is the best way to get eyes on it fast. Thanks for bringing it to our attention!
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