Forum Discussion
Rise - Content Library Problem
Hello,
Has anyone experienced an issue searching images in the content library? I am getting a broken image icon when trying to look for images to insert into my project. I have attached an image of what I am seeing. I am experiencing the same issue when trying to select a cover photo. I have opened a ticket with Articulate Support - Case # 01237781.
Thanks,
Sean
3 Replies
Hi there Sean!
Thanks for letting me know you also opened a case. I see eloisa shared that port 443 must be open, and articulate.com should be allowed to access the resources included with your Articulate 360 subscription.
This article explains more detail on those requirements.Let me or Eloisa know if you have any questions about that!
Hi there!
I am experiencing the same issue. Can you please provide additional detail on how to resolve this issue please?
Thank you!
Hi Katherine,
You need to involve your IT team. Share this link with them: https://articulate.com/support/article/Articulate-360-Network-Endpoints
The IT team needs to whitelist some domains. In particular they need to ensure you can access the site for Content Library 360 Assets
