Rise - Content Library Problem

Hello,

Has anyone experienced an issue searching images in the content library?  I am getting a broken image icon when trying to look for images to insert into my project.  I have attached an image of what I am seeing.  I am experiencing the same issue when trying to select a cover photo. I have opened a ticket with Articulate Support - Case # 01237781.

Thanks,

Sean

1 Reply
Alyssa Gomez

Hi there Sean!

Thanks for letting me know you also opened a case. I see eloisa shared that port 443 must be open, and articulate.com should be allowed to access the resources included with your Articulate 360 subscription. 

This article explains more detail on those requirements. 

Let me or Eloisa know if you have any questions about that!