Hi: No notice sent yet - is there an issue with Rise courses opening. The Home Screen is there with all the courses, but a blank screen when trying to launch/edit.
I'm having the same issue. After I launch Rise and click on any Rise course to open, nothing appears in the web browser. Turned on and off computer, using Chrome, logged in and out of articulate 360, status check on 360 is good, any suggestions?
I'm sorry to hear you're getting stuck in Rise 360! We want to get you back up and running as soon as possible. I've opened a case for you so you can work one-on-one with a Support Engineer. You'll receive an email from the team soon!
After I launch Rise and click on any Rise course to open, nothing appears in the web browser. The Home Screen is there with all the courses, but it just spins and says... hang tight. At first I was the only one on my team to have this issue and now there are 5 other developers on my team having the same issue.
Hi Joanne! Thanks so much for reaching out to us about this! Rise 360 is operating normally right now, so I wouldn't expect that so many people on your team would see this problem.
What web browser is your team using? Do you all notice an improvement if you switch to another web browser?
We were using Chrome when the issue occurred. However, when we switch to Edge the editing/navigation buttons disappear -- which makes development/editing like working online in braille.... you mouse around until something changes the cursor and hope that you're clicking on what you remember being there when you could see it.
Several teammates and I have experienced the same issue. Updated browsers, cleared caches, restarted computer, went incognito, attempted in both Chrome and IE - some either function as expected or they see a blank screen in Chrome. In IE nobody cannot edit blocks.
I have submitted a ticket, but want to see if the community finds an answer as well.
Thanks for opening a case about this. My teammate, Christopher, reached out to you with some follow-up questions. Please let us know if you need any clarification on what he sent you!
This is getting REALLY frustrating.... like Angie we have also updated browsers, cleared caches, restarted computer, went incognito, attempted in both Chrome and IE - some either function as expected or they see a blank screen in Chrome and in IE nobody cannot edit blocks.
I have submitted a ticket but they keep asking the same questions about browsers and clearing cache etc... how do I get connected with a real person as these seem like automated messages?
I'm so sorry your experience in Rise 360 has been frustrating. It seems like you've run into issues in several browsers, so I want to address each one individually.
Internet Explorer is not supported for authoring in Rise 360, so you'll want to avoid using this browser.
Google Chrome is your best bet. However, you mentioned that some people see a completely blank screen in Chrome. This is the issue that we'll want to dig into further. When you go to rise.articulate.com and open a course on your dashboard for editing, do you see a blank screen?
Thanks for confirming that, Joanne. I see you were working with my teammate, Robert, on this issue last month. He's going to reach back out to continue troubleshooting this with you. We'll do all we can to get this resolved!
Hello, I am having a similar problem with Rise. Some users cannot see the courses in Chrome. They checked multiple browsers but they still see a blank page.
I'm sorry you're still dealing with this, Joanne! I see you were working with my teammate, Robert, last month. I'll ask him to reach back out to you and continue investigating this problem.
Hi there, having exactly the same problem. Course opens on some laptops but not others - using the same internet and same browser (Chrome) - please advise urgently.
Thanks for opening a case about this! My teammate, Robert, reached out to you with some follow-up questions. Please let us know if you need any clarification on what he sent you!
Kia ora everyone, we are experiencing a similar problem. We are using the Moodle LMS and SCORM. I've found if you 'skip' the start button and go straight to the next section it appears to be fine, however if a participant has clicked 'Start' the blank screen displays and cannot be 'refreshed' by changing web browsers, clearing cache etc. Not ideal :/ so following this thread with interest.
That certainly sounds odd! Does this problem only happen in Moodle LMS, or does it also happen when you test your courses in SCORM Cloud?
We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out Rise 360 issues versus LMS issues. We are happy to help you with that testing if you'd like to share your LMS output file with us here!
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Hi Brenda! We didn't notice an issue on our side. I'm glad it's working for you now!
I'm having the same issue. After I launch Rise and click on any Rise course to open, nothing appears in the web browser. Turned on and off computer, using Chrome, logged in and out of articulate 360, status check on 360 is good, any suggestions?
Hi Nina!
I'm sorry to hear you're getting stuck in Rise 360! We want to get you back up and running as soon as possible. I've opened a case for you so you can work one-on-one with a Support Engineer. You'll receive an email from the team soon!
After I launch Rise and click on any Rise course to open, nothing appears in the web browser. The Home Screen is there with all the courses, but it just spins and says... hang tight. At first I was the only one on my team to have this issue and now there are 5 other developers on my team having the same issue.
Hi Joanne! Thanks so much for reaching out to us about this! Rise 360 is operating normally right now, so I wouldn't expect that so many people on your team would see this problem.
What web browser is your team using? Do you all notice an improvement if you switch to another web browser?
We were using Chrome when the issue occurred. However, when we switch to Edge the editing/navigation buttons disappear -- which makes development/editing like working online in braille.... you mouse around until something changes the cursor and hope that you're clicking on what you remember being there when you could see it.
Hi Joanne!
Thanks for letting us know what browser you were using. Could you please try the following troubleshooting steps?
If you are still experiencing the problem, please reach out to our engineers here. We will dive deeper into this!
Following this thread.
Several teammates and I have experienced the same issue. Updated browsers, cleared caches, restarted computer, went incognito, attempted in both Chrome and IE - some either function as expected or they see a blank screen in Chrome. In IE nobody cannot edit blocks.
I have submitted a ticket, but want to see if the community finds an answer as well.
Hi Angie!
Thanks for opening a case about this. My teammate, Christopher, reached out to you with some follow-up questions. Please let us know if you need any clarification on what he sent you!
This is getting REALLY frustrating.... like Angie we have also updated browsers, cleared caches, restarted computer, went incognito, attempted in both Chrome and IE - some either function as expected or they see a blank screen in Chrome and in IE nobody cannot edit blocks.
I have submitted a ticket but they keep asking the same questions about browsers and clearing cache etc... how do I get connected with a real person as these seem like automated messages?
Hi Joanne,
I'm so sorry your experience in Rise 360 has been frustrating. It seems like you've run into issues in several browsers, so I want to address each one individually.
Nothing opens in Chrome, as I mentioned before. It just spins and acts like it’s loading but never does.
Joanne
Thanks for confirming that, Joanne. I see you were working with my teammate, Robert, on this issue last month. He's going to reach back out to continue troubleshooting this with you. We'll do all we can to get this resolved!
Hello,
I am having a similar problem with Rise.
Some users cannot see the courses in Chrome.
They checked multiple browsers but they still see a blank page.
Could you help me please?
Thanks!
Jakob
Hi Jakob! We'd love to help. Please click here to open a case, and include the following:
Our team will be standing by!
FYI: I am STILL having this issue and am not making much progress... very disappointing.
I'm sorry you're still dealing with this, Joanne! I see you were working with my teammate, Robert, last month. I'll ask him to reach back out to you and continue investigating this problem.
Hi there, having exactly the same problem. Course opens on some laptops but not others - using the same internet and same browser (Chrome) - please advise urgently.
Hi Catherine!
Thanks for opening a case about this! My teammate, Robert, reached out to you with some follow-up questions. Please let us know if you need any clarification on what he sent you!
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Kia ora everyone, we are experiencing a similar problem. We are using the Moodle LMS and SCORM. I've found if you 'skip' the start button and go straight to the next section it appears to be fine, however if a participant has clicked 'Start' the blank screen displays and cannot be 'refreshed' by changing web browsers, clearing cache etc. Not ideal :/ so following this thread with interest.
Hi Cemone,
That certainly sounds odd! Does this problem only happen in Moodle LMS, or does it also happen when you test your courses in SCORM Cloud?
We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out Rise 360 issues versus LMS issues. We are happy to help you with that testing if you'd like to share your LMS output file with us here!
Hi Alyssa,
Thank you for the information. It is happening in Moodle and I also tried launching it in SCORM Cloud but the same issue occurred.
I will submit a case to your team now.
Thanks,
Cemone
Hi Cemone, thanks for submitting a support case! It looks like you are working with our customer support engineer, Christopher. You're in good hands!