Rise publishing really slowly

Dec 08, 2021

Hi, Has anyone else had problems with Rise taking 'forever' to publish? This is a new issue - only noticed this today.

1 Reply
Hazel Bartolome

Hi Kathy! Are you still encountering the slowness? 

1. Please make sure that your browser is updated. Once updated, restart your browser and try publishing again.
 
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
 
3. Please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
 
4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.
 
Hope this helps!