For a few weeks now, entering text into any block in the Rise platform has been painfully slow. The delays are extensive even after clearing my cache, my history, etc.
This is not related to the issues last week where Rise was down for a bit of time.
Any solutions or suggestions? I have used Rise for years and this has never happened before and it is slowing my development down significantly.
I did a quick test on my end and I can confirm that I didn't encounter any issues when entering text.
As a troubleshooting step, have you tried working in Rise 360 using a different browser, or using your browser's private or incognito window to isolate the issue? There's a possibility that a browser plugin or extension might be causing the delay, and testing in a different browser can help verify this.
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Hello Emily,
Sorry to hear that you ran into this snag.
I did a quick test on my end and I can confirm that I didn't encounter any issues when entering text.
As a troubleshooting step, have you tried working in Rise 360 using a different browser, or using your browser's private or incognito window to isolate the issue? There's a possibility that a browser plugin or extension might be causing the delay, and testing in a different browser can help verify this.
If the issue is happening across all of your browsers, please open a case with our support team here so we can look closer at your work setup.