I have three iframe embedded videos, one on each tab of an interactive tabs block in Rise. During testing, once the section is loaded/displayed on the screen, all three videos start playing at the same time. Is there something I can do to stop this auto-playing? Thanks!
Any progress on this issue? I am having the same problem on ALL of my Rise courses. I understand that adding a continue button is a workaround, but that can really clutter up a page with a few videos.
Thanks for chiming in here, and I'd love to hear more about what you're seeing. What block types are you using? If you're able to send us your course share link, that would be helpful!
Hello - We are experiencing the same issue. We have a videos added to 3 lessons in a Rise course and when each lesson is opened, the video starts immediately. We want the videos to start when the users reaches it within the lesson and selects the play button. Adding the continue button will work for us in this course, but are there plans to make the video play feature more flexible? Ideally, it would be great if we could choose to enable auto play or not.
Hi Regina! Thanks for reaching out! Could you please share a copy of your course with us by opening up a case? From there we can identify why your videos are playing when the course opens.
Renz you guys always ask for the file. Is there some way to fix this that you aren't sharing? Maybe because you feel it's too technical? I make several of these a month, all with the same problem. Do I really need to open a support ticket for every Rise I create just to address the autoplay issue? What about updates? If you fix it for me once and I go back an update when the product updates do I need to submit a support ticket?
This issue has been a constant thorn in my side for at least two years, and judging by the age of the comments here it goes back further. I have avoided using Rise on dozens of projects that I would have liked to use it just because of this issue. If there is a fix, share it. I realize not everyone may be technically adept enough to do the fix but give us a fighting chance to learn.
Hi Bob, Each case can be unique, and some users would prefer not to share their course details or videos publicly in the forums. The autoplay issue can have numerous variables such as browser version, the device used to view, the video host site, and many more. Our team works through each course and variable to determine the cause, and here are some troubleshooting steps that folks can try on their own:
I am also having this issue now and still seems to be no way around this issue in the settings. The video's play regardless of the user starting them. I am looking to have the 2 video's on the course as an optional play so the learners can bypass the the videos should they wish to, so even a continue button will not work in this case, or make the course look cheap by issuing a disclaimer to the learner to just carry on if they do not wish to watch each video.
Please can anyone advise on solutions.
To recap, I have 2 video's which are optional viewing. They are playing automatically, need to allow the learner to have the option of not watching these video's and not have them play automatically.
Hi there, Mark. We've seen videos autoplay when they're embedded in tabs blocks in Edge and Firefox. Does that sound like your setup? If not, can you connect with us by clicking here, and privately share with us:
what block you're using
in which browser(s) the issue appears
and the embed URL or iframe code if the video is hosted externally
I really love using Rise, but it seems that you (Articulate) continue to ignore really big pain points in this program. I am having the same issue after finally getting the stakeholders to approve the lesson. Now, I find videos play on their own, but it only revealed itself when uploaded to the LMS to be tested. Multiple videos playing at the same time in certain blocks. I KNOW of your work arounds now. But honestly, its a pain in the butt and I thought all the work was done. It is really disappointing. This should be a feature that can be turned on and off in Rise. You guys really need to pay attention to the areas that IDs are telling you are pain points. You may not be the best game in town at some point...
Hi. I am having the same issue. I haven't added a 'continue' block as I have 'locked' block so they have to watch the video before they move on. Please advise. Thanks
I'm having this issue despite adding the 'continue' blocks as advised. Please can I share my course with you so you can let me know why this is happening? Thanks
This is how I solved the problem. I realized the "videos" I created using animation in Storyline was causing the problem. So, I recorded the animation I created in Storyline into Camtasia. I still had to make a few tweaks. Rendered it in Camtasia to MP4. Then instead of using a Storyline block to insert the video into Rise from Review 360, I used the video block. That resolved the problem for me.
Same problem here. Storyline embeds that belong later in the lesson (after didactic text content) autoplay when the lesson starts. Very jarring learner experience. We added a continue button with adjusted wording, but less than ideal.
Hi Deborah! Yes, we'd love to help! I've just opened a case on your behalf to put you in touch with our support engineers. They'll reply back to you soon with next steps!
Same problem here. Managed to embed a video, but it autoplays. Can't figure out how to disable autoplay. Tried custom HTML and the <video> tag, but Rise doesn't seem to accept it.
I'm sure there must be a solution by now, that I am missing?
Going to test a Scorm export now and test if the function continues to work on a e-learning platform. Update coming soon.
@Articulate: Would highly appreciate it, if you could give this a test and if it really solves the problem, please add it to your software documentation asap...
Update 01: sandbox seems to be working fine! Sadly our platform seems to be blocking the "allowfullscreen" function. Will have to check that out next week. Probably something being blocked by sandbox, that still needs to be unblocked. FYI a collection of sandbox attributes for iframes: HTML iframe sandbox Attribute (w3schools.com)
Hello! It is 11/22 and I continue to have this problem. It appears there is a glitch in Rise that is causing some lessons with several videos to auto-play. I copied the lesson and it was working for a while, but now the glitch is back. Any help?
Hi - Has this been resolved and how? I have a Rise course with many videos - VYond videos, inserted in StoryLine, published to Review 360 and added as an Articulate block to my Rise course. As soon as I access the lesson, all videos in the lesson start to auto play. Should I be including the videos in a different way? As others have pposted, this only appears once published to the LMS. Please help!
65 Replies
Any progress on this issue? I am having the same problem on ALL of my Rise courses. I understand that adding a continue button is a workaround, but that can really clutter up a page with a few videos.
Hi Steph,
Thanks for chiming in here, and I'd love to hear more about what you're seeing. What block types are you using? If you're able to send us your course share link, that would be helpful!
Hello - We are experiencing the same issue. We have a videos added to 3 lessons in a Rise course and when each lesson is opened, the video starts immediately. We want the videos to start when the users reaches it within the lesson and selects the play button. Adding the continue button will work for us in this course, but are there plans to make the video play feature more flexible? Ideally, it would be great if we could choose to enable auto play or not.
Hi Regina! Thanks for reaching out! Could you please share a copy of your course with us by opening up a case? From there we can identify why your videos are playing when the course opens.
Renz you guys always ask for the file. Is there some way to fix this that you aren't sharing? Maybe because you feel it's too technical? I make several of these a month, all with the same problem. Do I really need to open a support ticket for every Rise I create just to address the autoplay issue? What about updates? If you fix it for me once and I go back an update when the product updates do I need to submit a support ticket?
This issue has been a constant thorn in my side for at least two years, and judging by the age of the comments here it goes back further. I have avoided using Rise on dozens of projects that I would have liked to use it just because of this issue. If there is a fix, share it. I realize not everyone may be technically adept enough to do the fix but give us a fighting chance to learn.
I am having a similar issue of autoplay. See my iframe code below. The videos are autoplaying even with the autoplay set to false
Hello, Edutab Africa! Where is your video hosted online? Is it hosted on Youtube, Vimeo, or your own web server?
Hi,
I am also having this issue now and still seems to be no way around this issue in the settings. The video's play regardless of the user starting them. I am looking to have the 2 video's on the course as an optional play so the learners can bypass the the videos should they wish to, so even a continue button will not work in this case, or make the course look cheap by issuing a disclaimer to the learner to just carry on if they do not wish to watch each video.
Please can anyone advise on solutions.
To recap, I have 2 video's which are optional viewing. They are playing automatically, need to allow the learner to have the option of not watching these video's and not have them play automatically.
Thank you.
Hi there, Mark. We've seen videos autoplay when they're embedded in tabs blocks in Edge and Firefox. Does that sound like your setup? If not, can you connect with us by clicking here, and privately share with us:
We'll start working with you right away!
I really love using Rise, but it seems that you (Articulate) continue to ignore really big pain points in this program. I am having the same issue after finally getting the stakeholders to approve the lesson. Now, I find videos play on their own, but it only revealed itself when uploaded to the LMS to be tested. Multiple videos playing at the same time in certain blocks. I KNOW of your work arounds now. But honestly, its a pain in the butt and I thought all the work was done. It is really disappointing. This should be a feature that can be turned on and off in Rise. You guys really need to pay attention to the areas that IDs are telling you are pain points. You may not be the best game in town at some point...
Hi. I am having the same issue. I haven't added a 'continue' block as I have 'locked' block so they have to watch the video before they move on. Please advise. Thanks
I'm having this issue despite adding the 'continue' blocks as advised. Please can I share my course with you so you can let me know why this is happening? Thanks
Deborah,
Same problem here. Storyline embeds that belong later in the lesson (after didactic text content) autoplay when the lesson starts. Very jarring learner experience. We added a continue button with adjusted wording, but less than ideal.
Can someone answer me please? I have a course to rectify. Thanks
Hi Deborah! Yes, we'd love to help! I've just opened a case on your behalf to put you in touch with our support engineers. They'll reply back to you soon with next steps!
Same problem here. Managed to embed a video, but it autoplays. Can't figure out how to disable autoplay.
Tried custom HTML and the <video> tag, but Rise doesn't seem to accept it.
I'm sure there must be a solution by now, that I am missing?
Nope 4+ years no progress.
Ah well... can't say that I'm surprised at this point, tbh.
Good news everyone, I think I found a solution!
Apparently adding a "sandbox" to the iframe solves the problem:
sandbox - blocks all scripts and automations for the iframe-content
allowfullscreen - enables optional fullscreen
Found it here: html - How to disable auto-play for local video in iframe - Stack Overflow
Sandbox-documentation: HTML iframe sandbox Attribute (w3schools.com)
Going to test a Scorm export now and test if the function continues to work on a e-learning platform. Update coming soon.
@Articulate: Would highly appreciate it, if you could give this a test and if it really solves the problem, please add it to your software documentation asap...
Update 01:
sandbox seems to be working fine! Sadly our platform seems to be blocking the "allowfullscreen" function. Will have to check that out next week. Probably something being blocked by sandbox, that still needs to be unblocked.
FYI a collection of sandbox attributes for iframes: HTML iframe sandbox Attribute (w3schools.com)
Hello! It is 11/22 and I continue to have this problem. It appears there is a glitch in Rise that is causing some lessons with several videos to auto-play. I copied the lesson and it was working for a while, but now the glitch is back. Any help?
Hi there, Kelsey. I see that you were working with Matthew from my team on troubleshooting this behavior. Thanks for sharing your unique details!
You can still reply back to him if you're continuing to have trouble.
Hi - Has this been resolved and how? I have a Rise course with many videos - VYond videos, inserted in StoryLine, published to Review 360 and added as an Articulate block to my Rise course. As soon as I access the lesson, all videos in the lesson start to auto play. Should I be including the videos in a different way? As others have pposted, this only appears once published to the LMS. Please help!
So frustrating - if there is not a way to make this work, I will have to rebuild my courses in another application. :(