Video file size limit in Rise 360?

Jan 13, 2022

What is the video size limit when adding video to a Rise 360 course?  I'm looking to find a workaround alternative to linking from within the Rise to a video stored externally on an LMS.  Wondering if including the video inside the Rise course might provide a smoother experience.

4 Replies
Hazel Bartolome

Hi Rashi! 

Sorry to hear that you cannot upload your 282MB video to Rise. Are you getting a specific error?

Here are some steps that you can try:

  • Make sure your browser is updated.
  • Try to upload the video using other supported browsers. Please make sure the supported browser you are using is updated.
  • Go Incognito (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n.) and try to upload the video again.

If these steps do not work, please open a support case with us so that one of our technical support engineers can work with you directly!