Forum Discussion
Using variables
Thank you for checking. The sample included only one slide, so I’m not sure what you mean by the second slide and going back. The issue didn’t occur when people revisited the slide, but when they accessed it for the first time and couldn’t complete it. When revisiting, the status is set to “Reset to initial state.”
I attribute the problem to differences in PC configurations across such a large company. If, for example, 30,000 people complete the course successfully and about 70 encounter this issue, that seems to be the case. It would be interesting to find out what exactly causes it on those specific PCs, but unfortunately, we don’t have the capacity to investigate that further. Thanks again!!!!!
I added a second slide for the purpose of testing.
Reset to initial state does not change the value of your variables. You still need to tell it that you want the variable to be set to 0 when you start the slide.
Different PC configurations will have no impact on how it handles variables. If you're not comfortable using variables, then you may be better to use state changes. These will not need to be reset via trigger.