Example
Handling the Heat
I reworked a customer service module I’d created a few years ago that used text, stock photo images and speech bubbles to depict a customer complaint scenario. The scenario worked fine, but without motion, tone, or emotion, it didn’t feel very authentic, and learners likely didn’t connect with it.
To make it more engaging this time around, I used generative AI to turn the static characters into video-based speaking avatars. Now, learners can see, hear, and feel the tension of a customer interaction gone south, hopefully making the experience more realistic, relatable, and memorable.
Launch Scenario
3 Replies
Well done! I'm curious, what generative AI tool did you use to turn the static characters into video avatars?
I used HeyGen. It's pretty good about animating from images, but you have to select an image where the person has a neutral facial expression (no smile or teeth). If you do, the speaker's mouth gets a little too active and "toothy"
Thank you for the tip! I'll have to check it out.
Getting Started with the E-Learning Challenges
Find practical answers to common questions about the E-Learning Challenges, a weekly event that helps you build skills, create your portfolio, and grow as an e-learning professional.