Community Insights: What You Can Learn from David Tait’s Career Pivot
One of the best things about creative careers is how flexible they are—you can take them in so many directions. For DavidTait, that flexibility led from graphic design to learning design, and eventually to co-founding 4pt, a learning design studio. 4pt has been creating meaningful learning experiences for more than 16 years. In this Member Spotlight, you'll discover how adaptability, curiosity, and community shaped David's journey, and how to apply these lessons to your own career path. From Design to Learning “Before starting my career in e-learning, I was a student focused on design,” David says. “I spent four years studying design. Two in graphic design and two in newspaper, magazine, and infographic design. That background gave me a strong foundation in visual communication, which has been incredibly useful in my learning and development (L&D) work.” While still in college, he took on a freelance project as a graphical user interface designer for the Northern College Network. “It was my first real step into the world of digital learning design,” he recalls. “It helped me see how I could apply my design skills in a completely different context.” Soon after, a former lecturer offered him a role at an e-learning startup creating online CPD courses for healthcare professionals. “Working in a startup meant wearing many hats,” David says. “That experience really shaped my path and helped me see how my design skills could grow into a career in learning.” 💡Tip: Apply your existing creative skills to a small digital learning project (freelance, volunteer, or self-initiated). Hands-on experience helps bridge design and instructional work faster than theory alone. Turning Change into Opportunity A few years later, the company was acquired, and layoffs followed. “Rather than seeing it as a setback, my studio manager and I took it as an opportunity,” David says. “When we started 4pt, all of those responsibilities suddenly became our job. Being able to adapt to new challenges was essential, and it’s a big reason why we’ve been able to thrive.” 💡Tip: When your path shifts unexpectedly, use it to test new skills or partnerships. Career detours often reveal strengths you wouldn’t discover in a stable role. Finding Flexibility with Storyline “One project in 2013 really shaped our company,” David says. “A client asked us to build a course in Storyline 1. We’d never used it before, but rather than turn the work away, we invested in licenses and learned as we went.” “Before long, Storyline became the tool most of our clients wanted to use,” he explains. “Storyline gave us the ability to solve problems ourselves, experiment more freely, and move much faster. That agility has stayed with us ever since—it’s a core part of how we approach learning design.” 💡Tip: Don’t wait to feel like an expert. Pick a project, open the tool, and build. Use the community forums and shared files when you hit roadblocks. The Power of Community “I’ve lost count of how many times I’ve hit a dead end in Storyline and found the solution on the forums,” David says. “That support has saved me countless hours and kept projects moving. The community around Articulate is unlike anything else.” Over time, helping others became just as rewarding. “Being part of E-Learning Heroes isn’t just about getting help,” he adds. “It’s about giving back. I try to pay it forward when I can, and that sense of community has been such a valuable part of my journey.” 💡Tip: When you find an answer in ELH, take a minute to thank the poster—or add your own version of the solution. Small interactions build visibility and confidence. Lessons from the Journey “Figure out where your limitations are, and then build a trusted network of professionals who can help you overcome them,” David says. “Continuous learning is important, but you don’t have to master everything yourself.” He also believes in stepping outside your comfort zone: “Sometimes doing that sooner opens doors you didn’t even realize were there.” “I try to focus on projects where I can see real value and impact—and to work with people I genuinely like and respect. That combination has made the journey far more meaningful.” 💡Tip: Find one collaborator who complements your skills—a developer, writer, or media pro—and trade knowledge. Collaboration accelerates growth and keeps learning fun. Looking Ahead These days, David is focused on advancing localization in his projects and exploring how AI fits into e-learning. “We’re evaluating Storyline’s new localization features ahead of a major project,” David says. “I’m excited to see how these tools evolve and how we can integrate them to deliver even better multilingual learning experiences.” He’s also reading Co-Intelligence: Living and Working with AI by Ethan Mollick. “It’s not written specifically for L&D, but it’s helped me think more critically about how AI can be used thoughtfully and effectively.” 💡Tip: Keep one “outside-the-industry” book on your reading list. Fresh perspectives often spark the most creative ideas. 💬 Your Turn David’s story is a reminder that creativity, curiosity, and community can take your career in directions you never planned, but might love most. What’s one skill—or moment—that’s shaped your own learning design journey? Share it in the comments below!What’s the Difference Between Training, Education, and Learning?
Ever sat across from a client or Subject Matter Expert (SME) as they asked you to help create “training,” “education,” and “learning”—all in the same breath? While these terms might sound academic and share some DNA, they’re not interchangeable. They all have slightly different meanings. Failing to clarify and build a shared understanding of these terms with your clients can contribute to misunderstandings and rework later. So let’s unpack the meaning of each of these terms—training, education, and learning—and place them into a workplace context. Understanding them will help ensure that you and your clients are on the same page right from the start! What is training? The Merriam-Webster Dictionary gives many different definitions for the word “training,” but the most applicable is “to undergo instruction, discipline, or drilling.” And when you look up the synonyms for training, it shows “drill,” “exercise,” and “practice.” Hmm. I don’t know about you, but I’m getting a pretty clear mental picture of a runner being trained by a coach. Training a runner is the act or process of instructing them to improve their performance. It’s a form of education that’s focused on a defined goal or task—in this case, making it through a marathon and shaving a few minutes off the time. Taking an example from a workplace setting: let’s say your sales team needs to learn to use new software to process returns. This is a task-specific goal that can be easily addressed with training. What is education? If training is a form of education, what’s the difference between being trained and being educated? Turning to my trusty ol’ dictionary once again, we see that “education” is defined by Merriam-Webster as “knowledge and development resulting from the process of being educated.” Development implies a change that happens over time as you absorb knowledge. That means that, unlike training, education isn’t a task-oriented one-off experience. Another key difference between training and education is that education is more conceptual in nature. The skills and knowledge we acquire through education are often more theoretical and less practical. Again, using our new software example, most of us would agree that it’s probably not the best use of company time and resources to send learners who only need to know how to process returned merchandise on a new system to a multi-week, intensive sales education program. So, if the goal is discrete and skills-based, like learning new software to perform a task, training is a more appropriate solution than education. What is learning? If training is the act or process of formally instructing someone on how to perform a task or perform it more efficiently, and education is the long-term process of developing knowledge, what is learning? Learning is the desired outcome of training—and the path to being educated. And the best part of learning is that it happens naturally through life experience. Of course, the likelihood of learning something new can be increased by our environment, upbringing, work, and mindset, among many other factors. In a workplace setting, learning occurs when people internalize information or skills, retain it, apply it, and then make additional connections to something else they’ve learned. It’s that connection of knowledge to ideas and experiences all woven together that forms the fabric of learning. Not only do we learn all the time, people learn in different ways—through formal training or, more often, informally, through their own experiences, or through the shared experiences of others. Regardless of how people learn, the process of learning equips them to take on more complex challenges. For instance, if we use our new software training example once again, a team member who’s been successfully trained to use the new software to process returns is a training win. But even better is the employee who’s learned how to marry their knowledge of the new software with their understanding of the latest changes to your company’s 30-day return policy and uses their customer service skills to do what’s right. That kind of layered, dynamic thinking and problem-solving is where training, education, and learning all intersect. Wrap-up If it feels like the devil is in the details, you’re not wrong! These terms are similar and related but with slightly different meanings that might escape all but the nerdiest of instructional design pros. Understanding these nuances can be helpful for navigating tricky client conversations with ease and confidence. What other common threads do you see with these terms? Would you define them differently? Let me know with a comment below, or strike up a new conversation in the Building Better Courses forum and hear from all our resident e-learning pros! Like what you read here? Be sure to follow us on Twitter and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning.20+ Tips for Writing Great Quiz Questions and Response Options
If you’ve written quizzes in the past, you know how hard it is to write really great questions and realistic response options. It’s a tricky balance between something that’s an incorrect answer, but still plausible enough that the learner doesn’t dismiss it outright. To make sure you get the best quiz questions and response options possible, refer to this checklist of 20+ tips when writing your quizzes: All questions are related to learning objectives and course content All questions present the learner with feedback that supports the correct answer All questions avoid the use of humor, analogies, and cultural references All questions avoid complex sentences, ambiguous terms, and slang All questions avoid trick responses (this includes multiple correct responses, ambiguous answers, and overly abstract responses) Avoid true-or-false questions, if possible Response options that do not begin with the same word (if so, this word should appear in the question) Consistent number of response options for all questions All questions have at least 3-4 response options All questions and correct responses have been vetted by an SME or expert Avoid use of “all of the above” and “none of the above” in response options All response options are realistic and plausible All response options follow correct sentence structure to fit with the question All response options are approximately the same length All response options are parallel in grammatical structure All response options contain the same amount of detail Response options do not overlap or are too similar Response options avoid the use of negative items (“Which of these items is NOT…”) If response options must include negative items, negative words are all in CAPS All correct response options are covered in the course material Double-check all questions and response options for grammar, punctuation, spelling, formatting, contradictions, and use of active voice. All questions and response options avoid the use of absolute terms like “always” and “only” By checking all of your quiz questions and response options against this checklist, you can greatly improve the quality of your quizzes, and improve your learner’s experience taking your quiz. Do you have any tips you’d like to share about writing more meaningful and relevant quiz questions and responses? If you do, please leave a comment! You can always sign up for a fully functional, free trial of Articulate software. And don’t forget to post your questions and comments in the forums! We’re here to help. For more e-learning tips, examples, and downloads, follow us on Twitter.From Chaos to Consistency: Creating and Using a UI-kit for Articulate 360
A UI kit is a collection of pre-designed, reusable interface elements, such as buttons, icons, layouts, colors, and text styles, that help create consistent, polished designs without requiring a start from scratch with every project. In this session, guest presenter Kate Golomshtok will cover the basics of UI-kits and how their use can be a significant benefit for instructional designers. You’ll learn how to build your own UI-kit from scratch that you can use to help speed up your own projects.Design for Change – Because You Know It’s Happening Anyway
In this session, Megan Torrance, Anthony Reisinger, and Lauren Milstid will share strategies to help L&D teams effectively adapt to anticipated changes by leveraging Agile methods & mindsets and the LLAMA® approach (Lot Like Agile Management Approach).8 Business Use Cases for Microlearning
Are you excited to try out microlearning, but unsure when to use it? Below, we outline eight common workplace situations that benefit from a short-form course. Each situation includes a sample microlearning. At the end, learn how you can customize these templates for your own company and training needs. 1. Create Organizational Alignment To hit a business target, everyone needs to be moving in the same direction. Creating that alignment starts with clear, frequent communication of the shared mission, vision, and values. Microlearning can help. The following editable template shows how you can align employees through regular executive “micro” updates: Executive Update 2. Highlight HR Information, Notices, or Reminders Educating employees about annual events like open enrollment, tax season, and compliance training is a critical function of HR teams. The problem? Important announcements often get missed when they’re embedded in long paragraphs or endless emails. Grab the following templates to see how microlearning makes HR communications more digestible and engaging: A Quick Guide To Open Enrollment Internal Company Newsletter 3. Strengthen Company Culture and DEI Initiatives Fostering an inclusive company culture is a continuous process—not a one-time effort. A series of microlearnings can support your larger culture-building and DEI efforts. Check out the following examples for ideas on how to get started: Are You an Ally? Try Taking on These 5 Roles How To Identify and Stop Using Ableist Language Gossip-Proof Your Workplace 4. Streamline Business Processes You can also use microlearning to document and streamline business processes or workflows—such as employee onboarding or performance management. Notice how the following examples make it easy for employees to work through the steps of a process independently: New Hire Pre-Hire Checklist Performance Review and Feedback 5. Increase Security Awareness Most successful data breaches, phishing attacks, and other cybersecurity incidents are caused by human error. Adding refresher microlearnings throughout the year can fortify your defenses. See an example for safeguarding against phishing attacks below: Spot the Phish 6. Enhance Employee Wellness A successful business needs thriving employees. But employee wellness training often ends up buried under competing priorities. Microlearning makes it easy for employees to fit in short breaks for self-care throughout the workday. Check out these two wellness-related microlearning examples: 3 Desk Stretches to Instantly Improve Your Day 5 Tips for Better Naps 7. Provide Quick-Reference Guides Microlearning is the perfect resource for one-off training questions: Employees can quickly find the answers they need—when they need them. Below, we’ve created templates for product and software training. But you could easily create quick-reference guides for sales, customer service, and other teams. Get To Know [Name of Product] Software Training 8. Reinforce and Assess Key Takeaways Finally, who says you have to choose between a more sizable course and microlearning? Repetition aids retention. Consider following up longer training sessions with a microlearning quiz, scenario, or summary. The examples listed below demonstrate how you might do this: Can You Recover From a Workplace Mistake? Training Refresher Wrap-Up There’s no shortage of creative ways you can use microlearning to achieve your business training objectives. The examples above are just a starter list. You might also check out submissions to one of our weekly community challenges, 40+ Microlearning Examples Created in Rise 360 #407. Interested in customizing one of these examples for your team? If you’re an Articulate 360 subscriber or trialer, you can edit all of the examples linked throughout this post by choosing the course from our Rise 360 microlearning content templates. Here’s a short video showing how to do that: What’s the latest microlearning course you’ve created? Tell us about it in the comments—and feel free to ask any questions you might have! Like this article? Subscribe to our newsletter to get the latest e-learning inspiration and insights directly in your inbox. You can also find us on LinkedIn and Twitter.40 Years of Learning Science, Built into Your Storyline and Rise Courses
Instructional design has decades of research behind it—yet too often our courses overlook it. In this session, guest presenter Daniel Brigham will share how to apply proven principles such as recall practice, relevant feedback, and Mayer’s multimedia guidelines (modality, signaling, and more) directly within Articulate Storyline and Rise. Walk away with concrete techniques to make your e-learning more engaging, memorable, and effective.Beyond Completion: Creating Memorable E-Learning with RATE
Tired of creating courses that check the boxes but don’t change behavior? In this webinar, guest presenter Paul Alders will explore RATE—a practical and inspiring ‘framework’ to design learning that learners actually remember, use, and grow from.
