Handling the Heat
I reworked a customer service module I’d created a few years ago that used text, stock photo images and speech bubbles to depict a customer complaint scenario. The scenario worked fine, but without motion, tone, or emotion, it didn’t feel very authentic, and learners likely didn’t connect with it. To make it more engaging this time around, I used generative AI to turn the static characters into video-based speaking avatars. Now, learners can see, hear, and feel the tension of a customer interaction gone south, hopefully making the experience more realistic, relatable, and memorable. Launch ScenarioYou're Hired!
Rather than make a series of clickable objects, I tried to create a more dynamic experience where the user can actually meet fellow employees, each with their own personality, voice, and knowledge base. In this example, the user can select a team member, meet them in their office, and through an AI interface, ask them real-time questions just as they would in a live onboarding session. I tried to give each character their own personality that comes through in their responses, so feel free to ask whatever you want -- you should get a coherent response. The ultimate goal is to create an onboarding experience feels more "human" and engaging, but is also scalable, with avatars that can be retrained as company knowledge grows. Link: You're Hired!
