I am attempting to build a course that will contain both survey and graded quiz questions. I am testing this module in SCORM cloud. When I get to the results slide, it simply freezes and does not submit any interactions to the LMS.
I have tried publishing to SCORM 1.2 and 2004, and changing from complete/incomplete and all that. I don't know why the results slide freezes and does not submit the interactions.
I have attached the Storyline file, you have to view section 1 before the assessment becomes available.
When I get to the results page the attached image shows. It never unfreezes so I assume it never submits the interactions. When I close the module down and view "all interactions" within SCORM cloud, it comes up empty. What are the publishing settings you have chosen? Are you publishing to SCORM 2004? I am not familiar with how to prepare a module so that I can view both survey and quiz graded questions within the LMS.
Try using a different browser. We've had a LOT of issues like this with Google Chrome. We suggest users to try a different browser. We've had the least issues with Mozilla Firefox.
I've noticed a similar issue with the slide freezing on a results screen. Through some trial and error I realised it was caused by the 'Submit results when timeline starts' trigger.
Changing the trigger to anything other than 'Timeline starts' or 'Timeline reaches' fixes the issue.
Since I still wanted the trigger to input automatically still I added a trigger to add 1 to a number variable called 'Submit results' when the timeline starts, and then a second trigger to 'Submit results when the number variable changes'.
I'm having the same issue. Result slide freezes and the result is'nt submitted when using Chrome. It freezes when using firefox too, but at least the result is submitted.
In addition to the information I shared above, I'm curious how this published link works for you. I've adjusted the resume behavior to 'Prompt to Resume' because we do have an open issue with the loading of the Result Slide when the resume behavior is set to 'Never Resume'.
I am struggling with a quiz.(quizzes). I am putting quiz slide questions throughout the course. I chose which graded questions to include in the results as there are a couple of survey questions as well. I have published it in HTML 5 to an LMS and it completed but did not show up on a transcript. I did not import PPTx slides, I created the course and copied/pasted some content but no quiz questions/slides. The questions showed up within the course but they are also were all at the end as well. When I preview it in SL3 it looks correct. When I look at the menu in the player all the quiz slides are at the end. I am so far behind converting courses as I have struggled with this quiz and other issues. I am feeling stupid and old right now.
I'm so glad you reached out! No stupidity here, as we're all continually learning and sharing our knowledge to support one another in this community! That's why it exists!
It sounds like you've inputted some quiz slides throughout your course in Storyline 3, but they are not getting recorded in your LMS results as expected, correct?
You can try testing your file in a different environment, such as SCORM Cloud, to see if you get different results. Better yet, if you're in a pinch, our support team will be happy to lend you a hand and take a look at your file to help troubleshoot!
I just submitted the course, Short & Long Term Effects & Risks of Specific
Drugs through the help portal. I have made some more changes trying to get
it to work-so much for effort.
I appreciate you sharing a file with our Support team. It looks like you and Darwin isolated the problem to the specific LMS.
Do keep us posted on what your LMS team finds, and we're here if you need more help!
One more thing! It looks like you might have replied by email where your contact details came through to the public forum. If you'd like to remove it, click here to access the link to edit it out.
15 Replies
Hello Matt and welcome to E-Learning Heroes. 😊
I appreciate you sharing what you are experiencing with your published course and for sharing the .story file so that we could take a look.
I published your course to SCORM Cloud and I'm getting results in the LMS.
Hi Leslie,
When I get to the results page the attached image shows. It never unfreezes so I assume it never submits the interactions. When I close the module down and view "all interactions" within SCORM cloud, it comes up empty. What are the publishing settings you have chosen? Are you publishing to SCORM 2004? I am not familiar with how to prepare a module so that I can view both survey and quiz graded questions within the LMS.
Also I tested with your link and the same thing happens. I am using Google Chrome. I don't know if you can see the results that I submitted?
Thanks, Matt.
I did not make any changes. I just published the last way you published, which was SCORM 2004.
I do see one set of results for you:
I did re-attempt the course I originally shared above and do see the 'loading' this time.
I've imported your course into a new project and re-published it, and I no longer see this behavior. How does this link work for you? I know the formatting is a bit different than your original file.
If you change the reporting status to Passed/Incomplete or Passed/Failed, your LMS may report both completion and success status as expected.
Hi Matt,
Try using a different browser. We've had a LOT of issues like this with Google Chrome. We suggest users to try a different browser. We've had the least issues with Mozilla Firefox.
Hi Matt,
I've noticed a similar issue with the slide freezing on a results screen. Through some trial and error I realised it was caused by the 'Submit results when timeline starts' trigger.
Changing the trigger to anything other than 'Timeline starts' or 'Timeline reaches' fixes the issue.
Since I still wanted the trigger to input automatically still I added a trigger to add 1 to a number variable called 'Submit results' when the timeline starts, and then a second trigger to 'Submit results when the number variable changes'.
I'm having the same issue. Result slide freezes and the result is'nt submitted when using Chrome.
It freezes when using firefox too, but at least the result is submitted.
Tried Jordans fix, but no luck there....
Hi Matt,
In addition to the information I shared above, I'm curious how this published link works for you. I've adjusted the resume behavior to 'Prompt to Resume' because we do have an open issue with the loading of the Result Slide when the resume behavior is set to 'Never Resume'.
Changing the resume behavior to "Always resume" fixed my problem!
Thanks Leslie!
I guess there will be an update fixing that issue soon?
You got it, Pär. Thanks for confirming. I'll get this conversation added to the report so that we can share any updates with you here.
Good Morning,
I am struggling with a quiz.(quizzes). I am putting quiz slide questions throughout the course. I chose which graded questions to include in the results as there are a couple of survey questions as well. I have published it in HTML 5 to an LMS and it completed but did not show up on a transcript. I did not import PPTx slides, I created the course and copied/pasted some content but no quiz questions/slides. The questions showed up within the course but they are also were all at the end as well. When I preview it in SL3 it looks correct. When I look at the menu in the player all the quiz slides are at the end. I am so far behind converting courses as I have struggled with this quiz and other issues. I am feeling stupid and old right now.
Hi Melanie,
I'm so glad you reached out! No stupidity here, as we're all continually learning and sharing our knowledge to support one another in this community! That's why it exists!
It sounds like you've inputted some quiz slides throughout your course in Storyline 3, but they are not getting recorded in your LMS results as expected, correct?
You can try testing your file in a different environment, such as SCORM Cloud, to see if you get different results. Better yet, if you're in a pinch, our support team will be happy to lend you a hand and take a look at your file to help troubleshoot!
If you're able to share it, upload your .story file to a case, and we'll take a closer look!
Hi everyone,
Great news! We just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.
The item you'll be interested in is:
Fixed: Quiz result slides didn't load when the player was set to never resume.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
I just submitted the course, Short & Long Term Effects & Risks of Specific
Drugs through the help portal. I have made some more changes trying to get
it to work-so much for effort.
thank you
*Melanie Ham*
*Director, Staff Development*
*Catawba Hospital*
*Office: 540 375-4238*
*Work Cell: 540 315-0511*
Hi there, Melanie!
I appreciate you sharing a file with our Support team. It looks like you and Darwin isolated the problem to the specific LMS.
Do keep us posted on what your LMS team finds, and we're here if you need more help!
One more thing! It looks like you might have replied by email where your contact details came through to the public forum. If you'd like to remove it, click here to access the link to edit it out.