Storyline 3 - Update 3 Released Today

I am seeing others with errors. Now I am having one. I am working on a project that when I go to publish or preview it crashes. Doesn't say why. Just stops in the process and gives me the error that it has crashed.

Hey Janet,

Well, that's no good, but luckily you can open your Storyline 360 from your program list if needed :)

I think Tracy explains it well here.

Hey Scott,

Sorry to hear that you're having an issue with previewing or publishing your course.

Has this been since you downloaded Update 3 to Storyline 3?

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

If you need us to take a look, feel free to share the .story file and we can take a look.

I suffered through 2 days of crashing after the update. As soon as I thought to disable the new modern text that I had enabled, the crashes stopped. Try that to see if that works for you Scott.

Ah!  Perfect!  I don't know why I didn't think of that!    Thank you!

Glad that was helpful Janet :)

You might want to fix this for 360 as well...

Fixed: Zoom regions wouldn't work in HTML5 output when they were set to start at the beginning of slides, and they wouldn't always return to their initial states when revisiting slides.

Hi W!

We did have a similar bug corrected in SL360 Update 10.

Can you tell us a bit about what you are experiencing with your zoom regions?

I was so excited to download update for Storyline 3, but now I realize that I don't have the serial key because my company bought the license and my IT department holds the keys. So now I'm stuck with the  "try for 30 days." Working with my IT department will take forever. Is there a way can I revert back to my previous version and then let my IT department worry about the update later?

once you have installed just click on register or something like that and it remembers your key from the last install. No need to retype.

Sent from my BlackBerry — the most secure mobile device

Hey Che - Looks like Leslie nailed it!

Each time you install a free update, you'll be prompted to re-activate your software. This is normal behavior. The good news is the software remembers your serial number, so you just have to click "Activate" to complete the process.

I also find that when you update SL360, it deactivates SL3 every time and you have to re-activate SL3 even though you have not updated it.  The SL360 update affects other versions of SL.

Hi Jeff, 

We've seen that too, but only with Storyline 3 and Storyline 360.  Have you also run into it with Storyline 2? 

Sorry Ashley I see I was not clear, my reference was to SL3, not sure about SL2.  Thx.

No worries Jeff, you said all versions so I was worried. The issue you mentioned is one we're aware of with Storyline 3 and Storyline 360. 

Since the update, my colleagues and I (who have installed the update) are seeing a critical error where, when we close a lightbox and jump to a different page, Storyline 'hangs' and we see just a spinning wheel. (For clarification: we're all using Storyline 3.)

We have a lightbox where the Help information is stored that the user sees when they click on the Help icon in our top menu. When the user clicks on the Home button in the lightbox, it's supposed to close the Lightbox and then go back to the Home screen in the e-learning (which is in the first scene). The triggers on this button within the lightbox reads:

Close lightbox
When the user clicks

Jump to 1.4 Learning Objectives
When the user clicks

So what USUALLY happens is the lightbox closes, and the user goes back to Screen 1.4. This has been working fine for months previously before we installed the update.

However, NOW when we preview or publish a file, when we click the button to trigger this action in the lightbox, Storyline 'hangs' and we just see a spinning wheel. We have tested this both locally and in Cornerstone, our LMS. It is affecting the three of us who installed the latest update. We have tried various fixes, including just having the button close the lightbox without any other triggers attached to it, but even that malfunctions when we upload the SCORM package to Cornerstone. (It works in Preview).

I've submitted a case to your support team, but it seems like the new version has created a new bug or issue.  My case number is  01302948. This is urgent that we get a fix; we have courses going live every day next week, and this is a key part of our e-learning template!!

Hi Karen,

I'm so sorry for the issue you ran into, but I'm glad you opened a support case and I can see you've been working with Miker. 

He confirmed this is a bug our team is investigating and we'll let you know here and in your Support case once we have any other info. It does also seem that he shared with you a link to roll back to a previous version, so I hope you can continue your work on that till this is resolved.

If you need anything else, please let us know! 

Hello! I while trying to install the updated I ran up against this installation error. Error: 80070643

*see attachment*

The installation ask to locate a "vc_runtimeMinimum_x86.msi" file. I located the file but still can't finish the installation.

Any advise would be very much appreciated. Thank you!

Hi there, controversial - but do you have access to older versions of SL3? One of my games no longer functions properly. Just submitted a discussion post it's related to a Gameshow template from elearningbrothers. I must admit it states it's compatible with SL2 but as it was fine with the previous update of SL3 maybe I should downgrade for now??

Obviously, it would be best to fix this:
https://library.elearningbrothers.com/product/9213763-Gameshow-Finance-Storyline-Game

https://community.articulate.com/discussions/articulate-storyline/broken-variables-states-gameshow-template-elearning-brothers

My post is above - unsure if publically accessible? I can see it but its greyed out and maybe flagged?? Perhaps as I've uploaded the production and delivery files.

I have submitted a review but no feedback has been provided. They need to upgrade their templates to stay relevant as users will be upgrading to SL3 making their content irrelevant. Why pay $2,000+ annually.

I can't see my post I mentioned so maybe it's being moderated? In it, I state that I have attempted to recreate the game set my variables (with 3 columns only). The issue I have is that one of the blocks isn't showing the 'correct' feedback state. It works if selected first
(1st column 2nd block), however, if selected after 1st column 1st block) it doesn't only the incorrect state shows in both cases.

Very annoying as it means my coding is correct.

Thanks!

Hi Ashley. I'm having memory issues with the latest version, too. I've posted some comments on this thread:

https://community.articulate.com/discussions/articulate-storyline/not-enough-memory-with-32go-ram

Hi, all.

We try not to share old builds publicly since they undo lots of bug fixes and new features.  If you need to revert to an earlier version of Storyline 3 for any reason, please contact us here and we'll be happy to help.  Thanks!

Hi Justin, thanks for responding. It makes sense to upgrade and continue to find a solution. I'm sure Articulate go through a rigorous testing phase before release. Unfortunately, there are always bound to be issues that occur during creating/revising projects. Just discovered the update is also affecting captions displaying variables. The fonts don't show properly - small text or they disappear altogether.

Looks like it might be to do with using mixed fonts in a caption box. Will raise with support.

Hi,

I have an issue with report and tracking, i created a separate post. i think the issue occurs in the last two updates i think because this issue never happened previously. 

https://community.articulate.com/discussions/articulate-storyline/storyline-3-report-and-tracking-passed-failed-keep-changing-back-to-passed-incomplete-it-s-because-of-the-new-update-i-think

I have to say I'm very disappointed with Storyline. I've lost several hours' work having to go back and download the previous version 2 build (that took 45 mins to download), reinstall, then go back and fix all the courses I'd published where the bug was appearing with update 3 - and with Cornerstone publishing courses takes time, so I've lost time there too.

My colleagues have lost time too, and it's made me very wary of downloading any of your updates in the future. I'm not sure any more if they're stable. Not good, Storyline!