storyline audio issues

Hi Melissa, 

It doesn't look like the attachment made it into the post here. Would you mind trying to attach it again? You can even do so in a comment right in this thread using the "Add Attachment" feature in the comment window.

I'de also like to know a couple other details to better assist, if you wouldn't mind. What environment are you publishing for and where are you uploading the published output to in order to test it? Are you hearing the audio issue when you preview right in Storyline or just once it's published? Thanks! 

Sorry about that Ali, I was have issues earlier with getting my discussion to post. 

I have be publishing for use just a a pc or mac desktop which seems to be working fine in most cases when using chrome usually. the major issue comes when trying to view the attached story file an iPad when published for my LMS. I have attached a screen shot of the setting I use. I cannot get my storyline file to upload though any suggestions?

Hi Melissa- No need to apologize, thanks for the additional details here! The settings you have shouldn't be impacting the audio at all. What I would recommend trying first, if the issue seems to be concentrated to when it's viewed in the LMS, is to troubleshoot your LMS using SCORM Cloud. This will give a good indicator of whether the issue is related to your file or specific to your LMS. 

If you're able to reproduce the issue in SCORM Cloud, you can also try submitting your .story file to me privately using this form so I can do some testing.

Let me know how everything goes!

Thank you Ali, 

I have uploaded this file to the SCORM Cloud and got the same results when viewing on an iPad.
I am not sure how to share that with you.

I'll upload my file to the form as well for you to look at. 

I have attached two images of when the project looks like when viewed on an iPad. 
It launches in the window with in the LMS but it really small. I am not sure when that is either. 

Thanks for the update and screenshots, Melissa! I'll be on the lookout for your file to come in. :)

Hi again Melissa- I just received your file and will get back to you soon after I do a little testing!

Hi Melissa! Just wanted to update here in the thread for anyone following along. The issue that was occurring is one that our Quality Assurance Team is aware of and investigating. If you have a video on a slide that is set to "mute" then the inserted audio will no longer play in the HTML5 output. Luckily there are a couple workarounds available here:

1) Set the volume of the video to low (don't use mute) 
2) Use a video editor to remove the audio in the video before inserting in Storyline 

In your course, the video on slide 1.3 was set to "mute". You can change this by clicking on the video in the timeline then going up to the tool bar and selecting Video Tools Options > Video Volume > Low. Take a peek at the GIF below for reference on how to change this setting. 

Once I changed that setting to "low" the audio in your file played as expected in the HTML5 output which you can view here.  I've also attached the version of your file that I made the change to here.

I don't have any updates from QA on this issue at this time, however this thread has been added to the report. Since you're subscribed here, you'll receive notifications of updates when applicable. :)

Thank you Ali, I am so happy to have this figured out, and a way to work around it. 

When you tested the file on the iPad did you notice it looking really small on the screen? The other problem I have having is when I launch the file on an iPad in my LMS the window it plays in make the storyline file really small and puts it in the  bottom left of the screen? do you have any suggestions as to why this might be happening? or something I might be missing? I attached two images to a comment above that show what I am taking about. 

Again Thank you so much to the great help:)

Good Morning Melissa! So glad you found that workaround helpful. :)

Thanks again for providing those screenshots of the displaying issue you're seeing. When I uploaded the above version of your course to SCORM Cloud to test using the settings you provided in an earlier screenshot , I'm not able to reproduce that issue on an iPad. Take a look at your course here and let me know if you see that behavior on your end. 

If the issue is limited to your LMS, I would recommend reaching out to them for further troubleshooting on it. Keep me posted!