We are facing a problem with the course developed in "Articulate Rise 360". The problem occurs when a course is accessed on "Mozilla Firefox" from "Totara LMS". After successfully completing the course on the first attempt, when the course is relaunched, it doesn't launch. However, the course is relaunching fine on other browsers and on other LMS.
Can anyone experience this issue? or have any solution for this.
I'm not familiar with Totara LMS. But I tested a sample Rise 360 course in SCORM Cloud, and I was able to access it successfully multiple times after completing it the first time. I'm using the latest version of Firefox.
Can you make sure that you are using an updated version of Firefox? Then try clearing your browser's cache and cookies. Not sure how many are affected, but you can also try accessing the course from a different computer or network.
It may help to reach out to Totara support as well since this looks to be LMS-specific. You can enable LMS debug mode to help them diagnose the problem.
Yes, we are also using Totara as the LMS. Similar to what was described by Nitin, this is impacting us when using Firefox -- other browsers work just fine. We have not had success using the workaround steps provided by Christopher.
I'm happy to chime in. Have you tried testing your course in a different LMS to confirm if the relaunching issue you're experiencing is specific to Totara LMS? As Christopher confirmed above, SCORM Cloud is a great environment that you can use for this purpose. Here's how to test your course on this platform:
If you can replicate the behavior in SCORM Cloud, could I have you connect with us in a case so we can provide targeted help and find out what factors in your Rise course are causing the issue? We'll reach out soon after we hear from you!
We have the same behavior in Firefox (tested on 125.0.1 and 125.0.2) with recently published Rise360 courses with Moodle as LMS. The error occurs with both SCORM 1.2 and SCORM 2004v4.
The browser displays a blank page and a Minified Redux error #3 in the browser console (Full text: You may not call store.getState() while the reducer is executing. The reducer has already received the state as an argument. Pass it down from the top reducer instead of reading it from the store).
Problem does not exist in Moodle with same course published on an older Rise 360 version.
Problem does not exist in SCORM cloud (with recent Rise 360 version).
Sorry to hear that you ran into this issue. Have you tested the behavior on other browsers to see if the behavior is isolated to Mozilla Firefox?
Since your course works in SCORM Cloud, I recommend contacting your LMS support team so they can investigate the issue on their end. I believe it is helpful for them to know that your course is opening properly on other LMSs but not in theirs. Additionally, you can enable the LMS debug logs for your course to see if any additional error messages are logged right before the course fails to load.
7 Replies
Hi Nitin,
I'm not familiar with Totara LMS. But I tested a sample Rise 360 course in SCORM Cloud, and I was able to access it successfully multiple times after completing it the first time. I'm using the latest version of Firefox.
Can you make sure that you are using an updated version of Firefox? Then try clearing your browser's cache and cookies. Not sure how many are affected, but you can also try accessing the course from a different computer or network.
It may help to reach out to Totara support as well since this looks to be LMS-specific. You can enable LMS debug mode to help them diagnose the problem.
Was a solution to this ever found? We are running into the same issue.
Hi Tim,
Thank you for reaching out!
As a starting point, I'd recommend my colleague Christopher's workaround steps he provided earlier in this thread.
Please let us know your findings! We'd be happy to continue this conversation in this thread or privately in a support case.
Looking forward to hearing from you!
Hi Luciana,
Yes, we are also using Totara as the LMS. Similar to what was described by Nitin, this is impacting us when using Firefox -- other browsers work just fine. We have not had success using the workaround steps provided by Christopher.
Hello Tim,
I'm happy to chime in. Have you tried testing your course in a different LMS to confirm if the relaunching issue you're experiencing is specific to Totara LMS? As Christopher confirmed above, SCORM Cloud is a great environment that you can use for this purpose. Here's how to test your course on this platform:
If you can replicate the behavior in SCORM Cloud, could I have you connect with us in a case so we can provide targeted help and find out what factors in your Rise course are causing the issue? We'll reach out soon after we hear from you!
We have the same behavior in Firefox (tested on 125.0.1 and 125.0.2) with recently published Rise360 courses with Moodle as LMS. The error occurs with both SCORM 1.2 and SCORM 2004v4.
The browser displays a blank page and a Minified Redux error #3 in the browser console (Full text: You may not call store.getState() while the reducer is executing. The reducer has already received the state as an argument. Pass it down from the top reducer instead of reading it from the store).
Problem does not exist in Moodle with same course published on an older Rise 360 version.
Problem does not exist in SCORM cloud (with recent Rise 360 version).
Hi S. T.,
Sorry to hear that you ran into this issue. Have you tested the behavior on other browsers to see if the behavior is isolated to Mozilla Firefox?
Since your course works in SCORM Cloud, I recommend contacting your LMS support team so they can investigate the issue on their end. I believe it is helpful for them to know that your course is opening properly on other LMSs but not in theirs. Additionally, you can enable the LMS debug logs for your course to see if any additional error messages are logged right before the course fails to load.