Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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"Hi Jazmine, Yes, you definitely can! The sample courses included in Rise 360 fall under "2.11. Content Files." of our terms of serv..."
  • 2 years ago05/16/22 at 1:56 pm (UTC)
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"Hello Emmanual, You can use a combination of the solution that Sindy provided with effects that pause the timeline of the base laye..."
  • 2 years ago05/16/22 at 1:15 pm (UTC)
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Jose Tansengco replied to the discussion Storyline 360 Notes Showing as Italics
"Hi Lori, As what my colleague mentioned, there is a possibility of custom fonts not displaying properly when used in Storyline 360...."
  • 2 years ago05/13/22 at 8:04 pm (UTC)
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"Hello JG, When you uploaded your exported Rise 360 course to Google storage, did it load properly when you accessed the index.html file? ..."
  • 2 years ago05/13/22 at 7:24 pm (UTC)
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"Hi Mirjam, If you're seeing three loading dots that do not disappear in any part of your course, this usually indicates that a section of..."
  • 2 years ago05/13/22 at 7:14 pm (UTC)
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Jose Tansengco replied to the discussion Published SL Video voice not synced
"Hi Todd, We've seen cases before where the output of courses that have been published to video went out of sync because of underpow..."
  • 2 years ago05/13/22 at 7:07 pm (UTC)
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Jose Tansengco replied to the discussion Moving Cue Points
"Hi Liz, Sorry to hear that you are having issues with cue points. I did a quick test on my end using the latest version of Storyline 360,..."
  • 2 years ago05/13/22 at 6:46 pm (UTC)
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Jose Tansengco replied to the discussion Storyline 360 and accessibility
"Hello Kaisa, Looks like you're trying to design an accessible Storyline 360 course. We have this documentation available to help yo..."
  • 2 years ago05/13/22 at 6:26 pm (UTC)
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"Hi Ana, Since your Storyline 360 installation was working as recently as yesterday, I'd recommend doing a repair of your Storyline ..."
  • 2 years ago05/12/22 at 5:08 pm (UTC)
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Jose Tansengco replied to the discussion Bloated Engage files won't deflate
"Hi Jim, Articulate 360 project files retain their original file size for a time to give learners access to the 'Undo' functionality in ca..."
  • 2 years ago05/12/22 at 3:54 pm (UTC)
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Jose Tansengco replied to the discussion Tab key behavior on slide (keyboard input)
"Hi William, Thanks for the update. Have you checked out this article which explains how to 'Disable the Skip Navigation Shortcut'? ..."
  • 2 years ago05/12/22 at 2:39 pm (UTC)
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"Hi Kyera, Allow me to clarify how the percentages that you are seeing are calculated. Let's take the below values as an example: Qu..."
  • 2 years ago05/12/22 at 1:56 pm (UTC)
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Jose Tansengco replied to the discussion Tab key behavior on slide (keyboard input)
"Hi William, If you turn off all the player tabs (menu, notes, etc), Storyline turns off the skip navigation shortcut (als..."
  • 2 years ago05/12/22 at 1:34 pm (UTC)
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"Hi Jim, Thanks for sharing your course link. I tried viewing it on my mobile phone, and I can confirm that the videos did not load for me..."
  • 2 years ago05/12/22 at 1:15 pm (UTC)
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Jose Tansengco replied to the discussion Copying audio between slides
"Hi Alex, Since this community post is over 10 years old, I responded to your inquiry in the newer post that you started. Let me know if y..."
  • 2 years ago05/11/22 at 8:23 pm (UTC)
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"Hi Alex, While there is currently no option available that would allow you to edit both audio files and animations simultaneously t..."
  • 2 years ago05/11/22 at 8:21 pm (UTC)
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Jose Tansengco replied to the discussion Articulate Storyline
"Hi Shelly, Is the audio icon that you are trying to edit in Storyline 360 the icon that appears when an audio file is added to a sl..."
  • 2 years ago05/11/22 at 7:49 pm (UTC)
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Jose Tansengco replied to the discussion unactivate
"Hi Liam, Articulate 360 is not license based, so you don't need to deactivate anything when switching computers. All you need to do..."
  • 2 years ago05/11/22 at 7:37 pm (UTC)
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Jose Tansengco replied to the discussion Passez le quiz en revue
"Hi Emilie, Thanks for reaching out! Since your questions slides make use of a custom submit button, you'll want to add a function in your..."
  • 2 years ago05/11/22 at 7:27 pm (UTC)
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"Hi Michael, Sorry to hear about the issues that you encountered. I was able to observe the issues that you reported when I tested y..."
  • 2 years ago05/11/22 at 5:48 pm (UTC)
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"Hi Antje, Sorry to hear that you ran into this issue. We are currently tracking incidents where published Storyline courses are increasin..."
  • 2 years ago05/11/22 at 3:53 pm (UTC)
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Jose Tansengco replied to the discussion peek 360 is not opening
"Hi Laura, Sorry to hear you are having issues launching Peek 360 on your Mac. As a troubleshooting step, please try the following a..."
  • 2 years ago05/11/22 at 3:12 pm (UTC)
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Jose Tansengco replied to the discussion Storyline 360 crash - HELP!
"Hi Ron, Sorry to hear that you are still having issues with your files. As mentioned by my colleague, the Storyline 360 temp files ..."
  • 2 years ago05/11/22 at 2:53 pm (UTC)
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Jose Tansengco replied to the discussion Articulate Storyline Assessments on Eloomi
"Hi Ben, I'm not very familiar with Eloomi LMS, but for reporting related issues, we recommend testing your course in SCORM Cloud to..."
  • 2 years ago05/11/22 at 2:32 pm (UTC)
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Jose Tansengco replied to the discussion Hide seekbar when new layer opens
"Hi Alyssa, This post is over 8 years old, so the the layout of Storyline 360 has changed a bit, but you can choose to hide the seek..."
  • 2 years ago05/11/22 at 1:36 pm (UTC)